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Considerations when installing Outlook 2007 in a Terminal Services environment

Updated: April 9, 2009

Applies To: Office Resource Kit

This Office product will reach end of support on October 10, 2017. To stay supported, you will need to upgrade. For more information, see , Resources to help you upgrade your Office 2007 servers and clients.


Topic Last Modified: 2016-11-14

In this article:

  • Outlook features that are disabled with Terminal Services

  • Enabling remote sound

  • Unlocking registry settings

By using Microsoft Windows Terminal Services, you can use Microsoft Office Outlook 2007 without upgrading every computer in your organization. Users can work in the latest 2007 Microsoft Office system environment even when their computers have limited hard disk space, memory, or processing speed.

Windows Terminal Services allows you to run Microsoft Windows–based programs on a server and display the programs remotely on client computers. For example, you can install a single copy of Office Outlook 2007 on a Windows Terminal Services computer. Instead of running Outlook locally, multiple users can connect to the server and run Outlook from the Windows Terminal Services computer.


Learn more about installing applications in the 2007 Office system in Deploy the 2007 Office system on a Terminal Services-enabled computer.

There are some limitations when you use Terminal Services with Outlook. For example, you cannot use Outlook with Cached Exchange Mode when you run Outlook on Windows Terminal Services.

Outlook features that are disabled with Terminal Services

You cannot use the following Outlook features when you run Outlook in a Terminal Services environment:

  • Offline store (OST) files.

    Features that rely on the OST (for example, Cached Exchange Mode and Offline mode) are not supported with Terminal Services.

  • Forms Designer and the Microsoft Visual Basic Scripting Edition (VBScript) editor.

    You can view a custom form, but you cannot design a new form or revise an existing form.

  • Changing the Time Zone from within Outlook.

    Changing this setting in Outlook updates a system setting.

  • Changing Zone security settings from within Outlook.

    Changing this setting in Outlook updates a system setting.

  • Changing the status of a Microsoft Exchange Client Extension.

    You cannot change the status; however, if the Exchange Client Extension is already on, the extension should work correctly.

  • Adding stationery that was not included with Outlook as part of the Terminal Services installation.

  • Outlook animations are disabled.

    Examples of Outlook animations include Send/Receive animation and the Search Folder creation icon.

Enabling remote sound

By default, when 2007 Office system is used over a Remote Desktop Protocol (RDP) session, the New Mail sound uses the Default Beep sound and not the New Mail Notification sound.

To establish the correct sound, first ensure that the audio is enabled on the Terminal Services computers. For more information, see HOW TO: Use Group Policy to Permit Users to Redirect and Play Audio in a Remote Desktop Session to Terminal Services in Windows Server 2003 ( or You Do Not Hear Any Sound During a Terminal Server Session (

Next, configure the settings for remote computer sound on the Remote Desktop Connection (RDC) client, as shown in the following procedure.

Configure the settings for remote computer sound on the RDC client

  1. Click Start, point to All Programs, point to Accessories, point to Communications, and then click Remote Desktop Client.

  2. In the Remote Desktop Connection dialog box, click Options.

  3. Click the Local Resources tab.

  4. In the Remote Computer Sound section, click Bring to this Computer in the drop-down list.

  5. Click Connect to use the new settings.

  6. Click Start, point to Control Panel, click Sound, and then click the Sounds tab.

  7. In the Program section, locate Windows\Default Beep and assign a *.WAV file; you can reassign the Windows Notify.wav file from the New Mail Notification to the Windows\Default Beep.

  8. Click OK.

Unlocking registry settings

By default, Windows Terminal Services clients do not have write access to the registry on the Windows Terminal Services computer, except to the registry hive under HKEY_CURRENT_USER. To run some Outlook features, you might need to give users write access to some keys and subkeys. For example, unlock the subkey HKEY_CLASSES_ROOT\CLSID to allow users to use the custom MAPI forms for Office Outlook 2007.

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