Troubleshooting for team members, project managers, and portfolio managers (Project Server 2010)
Applies to: Project Server 2010
Topic Last Modified: 2011-09-11
Maybe you are not seeing what you expect to see, or Microsoft Project Web App is not doing what you think it should do. If so, you have several options for troubleshooting your issues.
What do you want to do?
Find information about TechNet and Office.com
Find information about the Project 2010 Solution Center
Talk with other team members, project managers, and portfolio managers
Talk with your site administrator
Post your issue on the PS_2nd_NoVer discussion forums
Find information about TechNet and Office.com
The Office.com and TechNet Web sites are great resources for information about how to use Project Web App. You will find Help topics to you get started, plus details on how to really dig in and use some of the more complex areas of the product. These sites are your best bet to start your troubleshooting search.
Find information about the Project 2010 Solution Center
The Project 2010 Solution Center is the Support Web site where you will find knowledge base articles, links to downloadable content, and other troubleshooting information. If the issue goes beyond understanding how to use Project Web App (for example, if you are encountering an error message), search the Project 2010 Solution Center to see whether information for addressing your issue is published.
Talk with other team members, project managers, and portfolio managers
Sometimes, the best resource to help you resolve issues is your peers. They are working in the same tool and the same environment that you are, and they may have encountered the same issues. You may be able to benefit if they have figured out a way to resolve some of these issues before you encountered them. Ask around, make your issue known, and your peers may prove to be your top troubleshooting resource.
Talk with your site administrator
If you still do not have an answer, talk with your organization's site administrator. This person knows the finer points of Project Web App permissions, which is where some of your issues may be originating. Project Web App is highly customizable, and your user account may not have the permissions that are required to do what you are trying to do, or your organization may have policies that prevent you from doing or seeing what you expect. Your site administrator can help explain why your permissions are set a certain way, and if your permissions are incorrect, he or she can adjust them appropriately.
Post your issue on the Project Server discussion forums
Project Server has some very active discussion forums, where you can post the issue that you are encountering, and see whether any other users have encountered the same situation. If you cannot figure out the issue by reviewing the information on Office.com, TechNet, or the Project 2010 Solution Center, or by talking with your peers or site administrator, try posting your question to one of these forums: