Mobile device troubleshooting (SharePoint Server 2010)


Applies to: SharePoint Server 2010

This article helps you troubleshoot issues that you might encounter with mobile devices.

In this article:

  • Apple iPad users are not redirected to the mobile view

Apple iPad users are not redirected to the mobile view

The SharePoint standard view is not supported on Apple iPad devices. Instead, users can use the mobile view to view SharePoint content on their iPad devices. By default, iPad users are redirected to the standard view of SharePoint sites. This is because the iPad user agent is not included in the browser definition file (compat.browser). To change the default view for iPad users, you must add the iPad user agent string to the compat.browser file and set isMobileDevice to true. This redirects iPad users to the mobile view of a SharePoint site.

The following example shows a user agent string that can be used for iPad devices.

<!-- iPad Safari Browser --> 
<!-- sample UA "Mozilla/5.0 (iPad; U; CPU OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5" --> 
<browser id="iPadSafari" parentID="AppleSafari"> 
<userAgent match="iPad" /> 
<userAgent match="Mobile" /> 
<capability name="isMobileDevice" value="true" /> 
<capability name="canInitiateVoiceCall" value="true" /> 
<capability name="optimumPageWeight" value="1500" /> 
<capability name="requiresViewportMetaTag" value="true" /> 
<capability name="supportsTouchScreen" value="true" /> 
<capability name="telephoneNumberDetectionDisabled" value="true" /> 

For more information about how to update the compat.browser file, see the Modify the browser definition file (compat.browser) section in Configure mobile views (SharePoint Server 2010). For more information about how to use iPad devices with SharePoint 2010 Products, see SharePoint 2010 and Apple iPad (

See Also


Plan for mobile devices (SharePoint Server 2010)
Mobile administration (SharePoint Server 2010)