Making and Receiving Lync Calls


Topic Last Modified: 2012-10-18

Common issues and tasks related to making and receiving calls in Microsoft Lync 2010 are listed in the following table. Issues are problems that require troubleshooting. If a user needs help troubleshooting a common issue, click the issue to learn how to resolve it. To help a user perform a common task, click the URL next to the task to see the related how-to topic at the Lync Help and How-to website.


To troubleshoot audio issues, such as speakers or a microphone that are not working or poor sound quality, see Audio and Video. To learn how to record calls, see Recording and Playback. For issues related to using the Response Group application to make and receive calls, see Response Groups.

Common issues Common tasks

Caller Name Incorrect

Find the Right Person at

Contacts Search Unavailable for Remote Call Control Users

Place a Voice Call at

Error Message When Making a Call

Start a Video Call at

Phone Number on a Webpage Not Detected

Add Video to an Existing Conversation at

Remote Call Control Features Not Working

Use the Call Controls (end calls, transfer calls, and put calls on hold) at

Set Up Voice Mail through Lync 2010 at

View and Listen to Voice Mail in Lync 2010 at

Change Your Greeting at

Call Your Voice Mail from Lync 2010 at

Call a Contact’s Voice Mail Directly at

Specify the Delay before Calls Go to Voice Mail at

Start a Conference Call at

Add Another Person to the Call at

Add Audio to an IM Conversation at

Use the Dial Pad at

Text Telephone (TTY) Mode at