Uploading Device Log Files


Topic Last Modified: 2012-10-14

Lync Phone Edition device logs remain on the device until they are uploaded to the Logs folder unless the device encounters an error that causes it to shut down. In that case, the device first attempts to upload its CE Logs and any Watson data. As long as the device is running normally, Lync Phone Edition log files must be manually uploaded from the device, as described later in this topic.

Device logs have a .clg file extension and can be read by extracting the log file contents to a text file by using the ReadLog.exe tool that is included with Windows Embedded CE. For details, see the Windows Embedded CE website at https://go.microsoft.com/fwlink/p/?LinkId=139092.


To view a device log, you must be logged on as a member of the Admins group or with an account that has equivalent privileges.

To upload Lync Phone Edition device logs

  • Do one of the following:

    • Before you sign in to the UNRESOLVED_TOKEN_VAL(nm-oc-14-phone-no-version) device, on the System Information screen, tap Send Logs.

    • After signing in, on the device Settings menu, tab Set Log Settings, and then tap Send Logs.