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Install Windows Support Tools

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

To install Windows Support Tools

  1. Insert the Windows CD into your CD-ROM drive.

  2. Click No if you are prompted to reinstall Windows.

  3. When the Welcome screen appears, click Perform additional tasks, and then click Browse this CD.

  4. Go to the \Support\Tools folder.

    For complete setup information, refer to the Readme.htm file available in this folder.


    If you need to install the Windows Support Tools onto a computer running Microsoft Windows Small Business Server 2003 or Microsoft Windows Small Business Server 2003 R2, insert disc 2 from the Windows Small Business Server CD set into your CD-ROM drive, go to the \Support\Tools folder, and then proceed to the next step.

  5. Double-click suptools.msi.

  6. Follow the instructions that appear on your screen.


  • Certain Windows Support Tools, if used improperly, might cause your computer to stop functioning. It is recommended that only experienced users install and use Windows Support Tools.


  • To perform this procedure, you must be a member of the Administrators group on the local computer, or you must have been delegated the appropriate authority. If the computer is joined to a domain, members of the Domain Admins group might be able to perform this procedure. As a security best practice, consider using Run as to perform this procedure.

  • The Windows Support Tools and the Windows Support Tools Help are in English only.

  • The Setup program installs all the Windows Support Tools files on your hard disk and requires a maximum of 14 megabytes (MB) of free space.

  • Setup creates a Windows Support Tools folder within the Programs folder on the Start menu. For information about individual tools, click Tools Help.

Information about functional differences

  • Your server might function differently based on the version and edition of the operating system that is installed, your account permissions, and your menu settings. For more information, see Viewing Help on the Web.

See Also


Windows troubleshooting tools
Support resources