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Integration Pack for System Center Service Manager

Applies To: Opalis 6.3

The Integration Pack for System Center Service Manager is an add-in for Opalis Integration Server 6.3 that enables you to use System Center Service Manager to coordinate and use operational data in an existing IT environment comprised of service desk systems, configuration management systems,, and event monitoring systems,, including specifically BMC Remedy IT Service Management Suite, BMC Atrium, and HP Service Manager 7 and HP Service Center 6.2.

With this integration pack, you can also create workflows that interact with and transfer information to the integration packs for System Center Operations Manager, System Center Data Protection Manager, System Center Configuration Manager, and System Center Virtual Machine Manager.

Opalis, a Microsoft Subsidiary, is committed to helping you protect your privacy, while delivering software that brings you the performance, power, and convenience you want. For more information, seethe Opalis 6.3 Privacy Statement (

System Requirements

The Integration Pack for System Center Service Manager requires the following software to be installed and configured before you implement the integration:

  • Opalis Integration Server 6.3

  • System Center Service Manager 2010

  • The Integration Pack for System Center Service Manager is supported for use only on computers set to use:

    • The ENU Locale

    • The U.S. English date format (month/day/year)

For more information abouthow to install and configure the Opalis Integration Server and System Center Service Manager, see the applicable product documentation.

Downloading the Integration Pack

See the Opalis Integration Server 6.3 Release Notes ( for information about how to obtain this integration pack.

Registering and Deploying the Integration Pack

After you download the integration pack file, you must register it with the Opalis Management Server and then deploy it to action servers or clients.

To register and deploy the integration pack

  1. Copy the IP_SystemCenterServiceManager_1.0.oip integration pack file to a location of your choice on the Opalis Integration Server computer.

  2. Click Start, point to ProgramsOpalis SoftwareOpalis Integration Server. Right-click Deployment Manager and select Run as Administrator.

  3. In the left pane of the Deployment Manager, expand Management Server. Right-click Integration Packs and select Register IP with the Management Server.

  4. In the Integration Pack or Hotfix Selection pane, click Add. Locate and select the IP_SystemCenterServiceManager_1.0.oip file that you copied in step 1. Click Next.

  5. Click Finish. The Log Entries pane will display a confirmation message when the integration pack is successfully registered.

  6. In the left pane, right-click Integration Packs and select Deploy IP to Action Server or Client. Select Opalis Integration Pack for Microsoft System Center Service Manager, and then click Next.

  7. Select the Action Server or Client Computer on which you want to deploy the integration pack, click Add, and then click Next.

  8. Select the Installation Configuration options that apply to this deployment, and then click Next.

  9. Click Finish. The Log Entries pane will display a confirmation message when the integration pack is successfully deployed.

For more information abouthow to install integration packs, see the "Deploying Hotfixes and Integration Packs" section of the Opalis Integration Server Administrator Guide (

Configuring the System Center Service Manager Connections

A connection establishes a reusable link between Opalis Integration Server and a System Center Service Manager Server. You can create as many connections as you need to specify links to multiple servers. You can also create multiple connections to the same server to allow for differences in security permissions for different user accounts.

To configure the System Center Service Manager connections

  1. In the Opalis Integration Server Client, click the Options menu, and select System Center Service Manager. The System Center Service Manager dialog box appears.

  2. On the Connections tab, click Add to begin the connection setup.

  3. In the Name box, enter a name for the connection. This could be the name of the Service Manager server, or a descriptive name to distinguish the type of connection.

  4. In the Server box, click the ellipsis button (...). Select the Service Manager server, and then click OK.

  5. In the Credentials section, type the Domain, User name, and Password that the Opalis Integration Server will use to connect to the Service Manager computer.

  6. In the Monitoring Intervals section, enter the Polling and Reconnect intervals that the Opalis Integration Server will use with the connection to the Server Manager computer. The default is 10 seconds.

  7. Click Test Connection. When the success message appears, click OK.

  8. Click OK, and then click Finish.

See Also


System Center Service Manager Objects