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Enable an instant message notification channel

Applies To: Operations Manager 2007 R2

When you enable an instant message channel you can also specify the text of the message you want to send. A default message is already created for you. The default message includes both text and data variables. All lines of text that are contained within a set of dollar signs ($) are alert parameters and are replaced with the actual data from the alert that generated the notification. All text not contained within a set of dollar signs appears as is.

The following is the default instant message that is sent for alerts:

Alert: $Data/Context/DataItem/AlertName$

Priority: $Data/Context/DataItem/Priority$

Severity: $Data/Context/DataItem/Severity$

Path: $Data/Context/DataItem/ManagedEntityPath$

Resolution state: $Data/Context/DataItem/ResolutionStateName$

Last modified by: $Data/Context/DataItem/LastModifiedBy$

Before you begin, gather the following information from your instant message server (Live Communications Server):

  • Fully qualified domain name (FQDN)

  • Protocol used to send messages. You have two choices: TCP or Transport Layer Security (TLS)

  • Port used for instant messages. The default is 5060.

  • Encoding used by the instant message server and notification subscribers. The default is UTF-8.

  • Return address to be used for the instant messages

To enable an instant message notification channel

  1. Log on to the computer with a user account that is a member of the Operations Manager Administrator role for the Operations Manager 2007 management group.

  2. In the Operations console, click Administration.

  3. In the Navigation tree, under Notifications, right-click Channels. Click New channel, and then point to Instant Message (IM).

  4. Type a name for the channel, such as IM channel and optionally provide a description. Click Next.

  5. In the IM server box, type the FQDN of an instant messaging server.

  6. Type the Return Address that should appear on instant message notifications. Preface the address with sip:. In the Protocol option list, select either TCP or TLS (Transport Layer Security) as the protocol used to send the instant messages. In the Authentication method list, select either NTLM or Kerberos as the authentication method for users. In the IM port box, the default instant messaging port of 5060 is entered. Type the port number used to send instant messages.


    The return address should be a dedicated address that is used only for System Center Operations Manager notifications.

  7. Click Next.

  8. In the Default instant messaging notification format area, in the IM message box, specify the text that is sent to notification subscribers. The IM message box contains a default message that includes text and variables. You can edit the default message or delete it and replace it with another message.


    The right arrow next to the IM message box displays a list of variables that you can add to the message. If you select a variable, it is appended to the end of your current IM message with no spaces or explanatory text.

  9. In the Encoding box, select the text format that your IM server and notification subscribers use for transmission. By default, Unicode (UTF-8) is used. Click the arrow to view the entire list of available formatting.

  10. Click Finish and then click Close to return to the Operations console.