Configuring Service Manager Notifications

Applies To: System Center Service Manager 2010 SP1

You may want to be notified when incidents or other changes occur. By using Service Manager, you can make sure that notifications are generated for almost any kind of change. For example, you can configure notifications to be sent to a messaging analyst when changes occur to a work item or configuration item that pertains to e-mail problems.

Before notifications are sent, first configure each notification channel, such as the settings for Simple Mail Transfer Protocol (SMTP). Notification messages are sent based on a notification template. Therefore, you will need to create a notification template. You can then use the Notification Subscription wizard to subscribe a group of users to a notification that will be sent whenever the changes that you specify occur. Finally, you can verify that a notification is sent by manually generating the change.

You must complete these steps in the order shown. For example, before you can configure a notification, the SMTP channel must be enabled.


You must add the Service Manager workflow account to the Service Manager Administrators user role in order for notifications to function properly. See the topic “How to Add a Member to a User Role” in the System Center Service Manager Administrator’s Guide at

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