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Service Manager 2010 Parts

Applies To: System Center Service Manager 2010 SP1

There are six major parts of a System Center Service Manager 2010 installation, as summarized in the following table.

Service Manager Part Description

Service Manager management server

Contains the main software part of a Service Manager installation. You can use the Service Manager management server to manage incidents, changes, users, and tasks.

Service Manager database

The database that contains Service Manager configuration items (CI) from the IT Enterprise, work items such as incidents, change requests, and the configuration for the product itself. This is Service Manager’s implementation of a Configuration Management Database (CMDB).

Data warehouse management server

The computer that hosts the server piece of the data warehouse.

Data warehouse database

This is the database that provides long-term storage of the business data that is generated by Service Manager. This database is also used for reporting.

Service Manager console

The user interface piece that is used by both the help desk analyst and the help desk administrator to perform Service Manager functions such as incidents, changes, and tasks. This piece is automatically installed when you deploy a Service Manager management server. Additionally, you can manually install the Service Manager console as a stand-alone piece on a computer.

Self-service portal

The self-service portal is installed on a computer that hosts Windows Server 2008 and Internet Information Services (IIS) 7. The self-service portal provides a Web-based console for both end users and analysts. The end user console allows users to submit incidents, search knowledge articles, read announcements, reset passwords (requires Identity Lifecycle Management), and self-service software provisioning (requires System Center Configuration Manager). The analyst console allows users to view change requests.


All computers hosting any part of Service Manager must be domain-joined.

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