How to Install the Service Manager Data Warehouse (Four-Computer Scenario)

  • Article

Applies To: System Center Service Manager 2010 SP1

To start the System Center Service Manager 2010 deployment of the data warehouse and data warehouse databases, install the Service Manager data warehouse on one computer, and install the data warehouse database on another computer.

During Setup, you will be prompted to provide credentials for the following accounts:

  • Management group administrator

  • Service Manager services account

  • Reporting account

For more information about the permissions that these accounts require, see "Accounts Required During Setup" in the System Center Service Manager 2010 SP1 Planning Guide (https://go.microsoft.com/fwlink/?LinkId=207215).

Three databases comprise the data warehouse databases: DWStagingAndConfig, DWRepository, and DWDataMart. The first two databases, DWStagingAndConfig and DWRepository, must reside on the same instance of SQL Server. The DWDataMart database can reside on a separate instance of SQL Server. In this deployment scenario, the three data warehouse databases reside on the same computer.

To install a data warehouse management server

  1. Because in this scenario, the computer hosting SSRS is not the same computer hosting the data warehouse management server, prepare the computer that will host SSRS for Service Manager. See Manual Steps to Configure the Remote SQL Server Reporting Services before continuing with this procedure.

  2. Log on to the computer that will host the data warehouse management server by using an account that has administrator rights. For example, run Setup on Computer 3.

  3. On the System Center Service Manager installation media, double-click the Setup.exe file.

  4. On the Microsoft System Center Service Manager 2010 page, click Install a Service Manager data warehouse management server.

  5. On the Product registration page, type information in the boxes. In the Product key boxes, type the product key you received with Service Manager, or alternatively, select Install as an evaluation edition (180 day trial)?. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  6. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the location of where the Service Manager management server will be installed.

  7. On the System check results page, verify that prerequisites passed or at least passed with warnings, and then click Next.

  8. On the Configure data warehouse databases page, in the Database server box, type the computer name of the server that will host the data warehouse databases, and then press the TAB key. Verify that Default appears in the SQL Server instance box. For example, type Computer 4 in the Database server box.

    Warning

    A warning message appears if you are using the default collation (SQL_Latin1_General_CP1_CI_AS). Support for multiple languages in Service Manager is not possible when you are using the default collation. If later you decide to support multiple languages using a different collation, you have to re-install SQL Server. See “Microsoft SQL Server 2008 with SP1” in the System Center Service Manager 2010 SP1 Planning Guide (https://go.microsoft.com/fwlink/?LinkId=207215).

  9. In the list of the three databases, select Data Mart. In the Database server box, type the computer name of the server that will host the Data Mart database, and then press the TAB key. When Default appears in the SQL Server instance box, click Next. For example, type Computer 4 in the Database server box.

    Note

    The Repository and Staging and Configuration databases are installed on the same server.

  10. On the Configure the data warehouse management group page, follow these steps:

    1. In the Management group name box, type a unique name for the group name.

      Warning

      Management group names must be unique. Do not use the same management group name even when deploying a Service Manager management server and a Service Manager data warehouse management server. Furthermore, do not use the management group name that is used for Operations Manager.

    2. Click Browse, enter the user or group that you want to be the Service Manager administrator, and then click Next.

      Note

      The group Domain\Administrators is not allowed as a management group administrator.

  11. On the Configure the reporting server for the data warehouse page, follow these steps:

    1. In the Report server box, enter the name of the computer that will host the reporting server. In this example, this will be the computer that hosts the data warehouse database, enter Computer 4, and then press the TAB key.

    2. Verify that Default is displayed in the Report server instance box.

    3. Because you followed the procedure “Manual Steps to Configure the Remote SQL Server Reporting Services” in the System Center Service Manager 2010 SP1 Deployment Guide (https://go.microsoft.com/fwlink/?LinkId=198071), select the I have taken the manual steps to configure the remote SQL Server Reporting Services as described in the Service Manager Deployment Guide check box, and then click Next.

  12. On the Configure the account for Service Manager services page, click Domain account, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a The credentials were accepted message, click Next.

    For example, enter the account information for the domain user SM_Acct.

    Note

    The user name and password that you provide here must be the same ones used for the Service Manager account on the Service Manager management server.

  13. On the Configure the reporting account page, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a The credentials were accepted message, click Next.

  14. On the Help improve System Center page, indicate your preference for participation for both the Customer Experience Improvement Program and Error Reporting. Optionally, click Tell me more about the program, and then click Next.

  15. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates, and then click Next.

  16. On the Installation summary page, click Install.

  17. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close. For more information about backing up the encryption key, see Completing Deployment by Backing Up the Encryption Key.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.