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How to Configure General Activity Settings

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Applies To: System Center Service Manager 2010 SP1

You can use the following procedure in System Center Service Manager 2010 Service Pack 1 (SP1) to configure settings to specify activity prefixes when you view activity records. You can define these activity settings in the administrative area of the Service Manager console.

Note

Revising the activity request prefix does not affect existing activity records.

To configure general activity settings

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Settings.

  3. In the Settings pane, click Activity Settings.

  4. In the Tasks pane, in the Activity Settings area, click Properties.

  5. In the Activity Settings dialog box, you can make the following changes:

    • If you want to change the activity prefix code, change the default value in the Activity prefix box. For example, change the value to AA.

    • If you want to change the manual activity prefix code, change the default value in the Manual activity prefix box. For example, change the value to AM.

    • If you want to change the review activity prefix code, change the default value in the Review activity prefix box. For example, change the value to AR.

  6. Click OK to close the Activity Settings dialog box.

To validate activity setting changes

  • To validate changes to any prefix code, create a new change request and verify on the Activities tab that activities have the new prefix that you specified.

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