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How to Publish a Request Offering

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

You can publish draft request offerings in System Center 2012 – Service Manager by using the Publish task or by using a change request. When you publish a request offering by using the Publish task, no additional interaction is required, and the request offering appears in the Self-Service Portal as an uncategorized item. If you want to publish the request offering as part of a category, you must add the request offering to a service offering.

If you want to have an approval process added before publishing, you can associate the request offering to a change request. If you use a change request, you can also send email notifications as the approval process occurs.

Note


Various errors might occur if you create a request offering without mapped prompts or if you have erroneously mapped any prompts. The errors can occur after you associate a change request to the request offering and then you complete the change request. To avoid such errors, ensure that you have least one prompt in the request offering and that all prompts are mapped correctly.

You can use the following procedures to publish request offerings.

To publish draft request offerings

  1. In the Service Manager console, select Library.

  2. In the Library pane, expand Service Catalog, and then select Draft Request Offerings.

  3. In the Draft Request Offerings list, select one or more request offerings, and in the Tasks pane under <RequestOfferingName>, click Publish.

To use a change request to publish draft request offerings

  1. In the Service Manager console, select Library.

  2. In the Library pane, expand Service Catalog, and then select Draft Request Offerings.

  3. In the Draft Request Offerings list, select one or more request offerings, and in the Tasks pane under <RequestOfferingName>, click Create Change Request to Publish.

  4. In the Select Template dialog box, select the Publish Offering change request template, and then click OK to open a new change request form.

  5. In the <ChangeRequestID: Publish Offerings> form, notice that the catalog items to publish appear under Catalog items.

  6. Click the Activities tab, and notice that there is a review activity and an automated activity associated with the change request. Later, when the review activity is approved, the automated activity will set the publish status to Published.

  7. Click OK to save the change request.

See Also

Using the Service Catalog in System Center 2012 - Service Manager