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How to Automatically Assign New Alerts to Engineering in System Center 2012 R2

 

Updated: May 13, 2016

Applies To: System Center 2012 R2 Operations Manager

Through Team Foundation Server (TFS) synchronization, you can establish automatic work item routing for alerts that are raised in System Center 2012 R2 Operations Manager. This can be helpful if your information technology (IT) department uses TFS or if your process model requires that all application alerts must be tracked in TFS. Additionally, you can specify which alert resolution states that are defined in Operations Manager will automatically create work items in TFS.

To route alerts to TFS automatically

  1. In the Operations Manager console, click Authoring, expand Management Pack Objects, and then click Rules.

  2. To set the scope of displayed rules, click Scope, click View all targets, locate and select TFS Connector, and then click OK.

  3. In the list of scoped rules, right-click TFS Work Items Creation Rule, click Overrides, click Override the Rule, and then click For all objects of class: TFS Connector.

  4. Add an override for the parameter Assign To Engineering State Codes and set its value to a semicolon-separated list of alert resolution states that route to TFS automatically. For example, to automatically create TFS work items for all new alerts (state 0) and alerts Assigned to Engineering (state 248), in the override value, enter 0;248.

    Note

    Even though each alert is created as new, you must still list other resolution states that need to route to TFS. This is necessary because an alert can be assigned to engineering in the Operations Manager console before the synchronization workflow has created the work item in TFS.

    In System Center 2012 R2 Operations Manager has the predefined alert resolution states that are described in the following table.

    Alert resolution state

    Resolution state ID

    Description

    New

    0

    New alert

    Awaiting Evidence

    247

    A developer requested additional information from IT operations. With TFS synchronization turned on, this resolution state indicates that the developer has put the Operational Issue work item on hold while waiting for more information. Check the alert history for a Resolution Note from the developer.

    Assigned to Engineering

    248

    The alert is being reviewed by developers. With TFS synchronization turned on, this resolution state initiates the creation of a new Operational Issue work item in TFS.

    Acknowledged

    249

    A developer has received and accepted the Operational Issue work item for this alert. With TFS synchronization turned on, the Alert Owner field shows the current developer to whom the work item is assigned.

    Scheduled

    250

    A fix is scheduled for the problem.

    Resolved

    254

    A problem is resolved from a development perspective. With TFS synchronization turned on, this resolution state indicates that the associated Operational Issue work item is either resolved or closed. The alert might still be generated until the updated code is deployed to the operational environment.

    Closed

    255

    The alert is closed.

    Note

    You can define your own alert resolution states in the Operations Manager console Administration pane.

  5. Save the settings to a management pack.