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[SDP 3][4d932503-ca3c-469c-9719-1ca0964a0e03] Microsoft Dynamics CRM IIS Memory Dump diagnostic

  • Article

The Microsoft Dynamics CRM IIS Memory Dump diagnostic collects crash or hang dump files for the CRMAppPool service account that is configured on the server that is running Microsoft Dynamics CRM and IIS. This article contains information about the data that is collected by the Microsoft Dynamics CRM IIS Memory Dump diagnostic.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2606908

Note

The diagnostic that is described in this article can be used on the following versions of Windows:

  • Windows 7
  • Windows 2008 R2

Information that is collected

The following data may be collected by the CRM IIS Memory Dump diagnostic when the diagnostic is run by the Microsoft Support Diagnostic Tool.

Note

  • All file names in the data collection are prefaced with the name of the computer on which the Microsoft Support Diagnostic Tool is run.
  • The diagnostic uses the ProcDump tool to generate one or more .dmp files when the selected application either stops responding or closes unexpectedly. For more information about the ProcDump tool, see ProcDump v10.0.

Unresponsive application dump data

The following files are generated and collected when you select the The application has become unresponsive option when you are prompted by the diagnostic.

In this scenario, up to three .dmp files are generated, 10 seconds apart, to capture memory details about the unresponsive state of the selected application. Because these files are typically very large, the diagnostic may take several minutes to finish.

Description File name
The text file that lists the compressed (.zip) files that are generated by the diagnostic. Provides the .zip file names and parent folder location Computer_Name_DumpFile_Information.txt
The .zip file that contains a compressed .dmp file Computer_Name_w3wp.zip
The text file that contains output information for the ProcDump tool. For example, the file lists the location and names of the uncompressed .dmp files. Computer_Name_w3wp.out

Crash dump data

The following files are generated and collected when you select the The application is crashing or terminating unexpectedly option when you are prompted by the diagnostic. For crash scenarios, the diagnostic will wait for any second-chance exceptions to occur and then create a .dmp file for that process.

Description File name
The text file that contains the name of the compressed (.zip) file that is generated by the diagnostic. Provides the .zip file name and parent location. Computer_Name_DumpFile_Information.txt
The .zip file that contains a compressed .dmp file Computer_Name_w3wp.zip
The text file that contains output information from the ProcDump tool. For example, the file lists the location and name of the uncompressed .dmp files. Computer_Name_w3wp.out