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The E-mail Router service configuration parameter Emailuser is missing error when you use the Microsoft Dynamics CRM E-mail Router

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This article provides a resolution for the issue that you may receive an error message about the parameter Emailuser is missing when you use the Microsoft Dynamics CRM E-mail Router.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   947094

Symptoms

When you use the Test Access functionality in the Microsoft Dynamics CRM E-mail Configuration Manager, you receive the following error message:

Incoming Status: Failure - The E-mail Router service configuration parameter "Emailuser" is missing. This parameter is required.

Cause

This problem occurs because Microsoft Dynamics CRM isn't configured to use your credentials to send and to receive e-mail messages. Therefore, the Microsoft Dynamics CRM E-mail Router doesn't have the user name and the password to retrieve the mail.

Resolution

To resolve this problem, enable Microsoft Dynamics CRM to send and to receive e-mail on your behalf. To do this, follow these steps:

  1. Start the Microsoft Dynamics CRM Web client.
  2. Select Tools, and then select Options.
  3. On the Email tab, select the Allow Email router to use my credentials to send and receive email on my behalf check box.
  4. Type the user name and the password.
  5. Select OK.