Outdated client ID error after upgrading to the December 2016 update for Microsoft Dynamics 365
This article provides a solution to an error that occurs after your organization is upgraded to the December 2016 update for Dynamics 365.
Applies to: Microsoft Dynamics CRM
Original KB number: 4014490
After your organization is upgraded to the December 2016 update for Dynamics 365, existing mailbox records may quit synchronizing and the following alert is logged:
"Mailbox <Mailbox Name> didn't synchronize because the user has an outdated client ID. We have reset the information for you.
Email Server Error Code: Crm:80044113."
If you select Details, the details section includes text like the following example:
"subscriptionclients with clientid <GUID> doesn't exist"
Microsoft has identified an issue that can cause this symptom and plans to release a fix. In the meantime, follow the steps in the Resolution section to enable the mailboxes.
- Sign into Dynamics 365 as a user with the System Administrator role.
- Navigate to Settings, and then select Email Configuration.
- Select Mailboxes.
- Change the view to Active Mailboxes.
- Select the mailbox record(s), and then select Test & Enable Mailboxes.