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"Sorry, something went wrong" error when using CRM App for Outlook

  • Article

This article provides a solution to an error that occurs when you try to use the CRM App for Outlook.

Applies to:   Microsoft Dynamics CRM
Original KB number:   3124915

Symptoms

When attempting to use the CRM App for Outlook, you receive the following message:

"Sorry, something went wrong. Please try again, or restart the app."

Cause

This error can occur if a request to the Exchange web services times out after 30 seconds.

Resolution

Try restarting the app by selecting the Dynamics CRM button. If the issue still occurs and you're using Outlook Web Access (OWA), try restarting your web browser.