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Unable to open records after upgrade to Dynamics 365 (version 8.2)

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This article provides a resolution for the issue that you can't open records after upgrade to Microsoft Dynamics 365 (version 8.2).

Applies to:   Microsoft Dynamics CRM
Original KB number:   4021546

Symptoms

After you upgrade to Microsoft Dynamics 365 (version 8.2), users see the following message when attempting to open records:

Requesting data from Dynamics 365

Cause

Microsoft is investigating the cause of this issue.

Resolution

Clear your web browser cache.

For Internet Explorer

For information about how to clear the Internet Explorer history and cache, see View and delete your browsing history in Internet Explorer.

For Chrome

For information about how to clear browsing data in Google Chrome, see Clear browsing data.

More information

Instead of the message Requesting data from Dynamics 365, you may encounter a script error report. If you select to show the details, the details section includes the following information:

<ScriptErrorDetails> <Message>Cannot read property 'indexOf' of null</Message> <Line>0</Line> <URL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=516018&updateTimeStamp=636282175432024213&userts=131376974756230385&ver=1414106529#etc=1&extraqs=%3f_gridType%3d1%26etc%3d1%26id%3d%257b1C1A06B8-9C2A-E711-811A-480FCFEB3AB1%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001001%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001001%7d&counter=1493225782146</URL> <PageURL>/form/page.aspx?lcid=1033</PageURL> <Function>SendMessageToPageManager(message)</Function> <FunctionRaw>function SendMessageToPageManager(message){try{window.parent.Mscrm.TurboForm.Control.CustomScriptsManager.processMessage(message);}catch(e){parent.Mscrm.CrmDebug.fail("Exception encountered processing message: " + message);parent.catchError(e.mes</FunctionRaw> <CallStack> <Function>SendMessageToPageManager(message)</Function> <Function>RunHandlerInternal(method,parameters,executionContext,executeIfAvailableOnly)</Function> <Function>RunHandlers()</Function> <Function>OnScriptTagLoaded(url)</Function> <Function>anonymous(){OnScriptTagLoaded(url);}</Function> </CallStack> </ScriptErrorDetails>