Implementing an Ongoing Training and Support Program

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After your users install Microsoft Internet Explorer 5, you can begin implementing an ongoing training and support program. Because learning how to use Internet Explorer is an ongoing process, basic training and support during deployment, followed by an ongoing program customized for your organization's needs, is the best means for getting the most out of your investment in Internet Explorer. This chapter describes ongoing training and support options.

In This Chapter

Overview: Training and Support

Ongoing Training Options

Microsoft Training Services

Ongoing Support Options

Microsoft Support Services

See Also

  • For more information about developing your training and support plans, see Chapter 9 , "Planning the Deployment."

  • For more information about testing your training and support plans before deploying Internet Explorer, see Chapter 11 , "Setting Up and Administering a Pilot Program."

  • For more information about implementing training and support plans during the Internet Explorer rollout, see Chapter 19 , "Deploying Microsoft Internet Explorer 5."

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