Troubleshooting Tools and Strategies

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Record-keeping is essential to troubleshooting any complex system. Keep all records of all installed peripherals, the network layout (if applicable), cabling, previous problems and their solutions, upgrades, and hardware and software installation dates.

Many problems can be avoided with routine virus checks. Check for viruses before installing or upgrading to Windows 2000.

To troubleshoot a problem, follow these general guidelines:

  • Analyze symptoms and factors.

  • Check to see whether the problem is a common issue.

  • Isolate the source of the problem.

  • Define an action plan.

  • Consult technical support resources.