How do I troubleshoot Remote Web Access connectivity?
Updated: March 30, 2011
Applies To: Windows Home Server 2011
Typically, Windows Home Server 2011 can automatically configure a broadband router if the router is a UPnP-certified device and if the router UPnP setting is enabled.
Your router is not turned on or is not connected to your network.
The UPnP setting for your router is turned off.
Your router may not fully support the UPnP standard. Microsoft maintains a list of routers that work with Windows. To view the list of routers and wireless routers that are compatible with Windows Home Server 2011, see the Windows 7 Compatibility Center (https://go.microsoft.com/fwlink/?LinkID=168957).
The following actions may fix these issues:
Verify that your router is turned on and functioning properly.
Ensure that your server is connected to your router directly or that it is connected to a switch that is connected to your router.
Verify that the broadband device that connects to your ISP is turned on, functioning properly, and that your router is connected to the broadband device.
Turn on the UPnP setting for your router. Connect to the configuration Web page for your router to turn on the UPnP setting for your router. For information about how to log on to your router and how to turn on the UPnP setting, see the documentation for your router. After you turn on the UPnP setting, run the Turn On Remote Web Access Wizard again to try to configure your router.
If your router does not fully support the UPnP standard, it cannot be automatically configured. You must manually configure your router or purchase a router that supports the UPnP standard.
To manually configure you router, complete the following tasks:
Create IP address reservation for your Windows Home Server 2011 server.
Before you manually configure the router to forward the required ports to Windows Home Server 2011, you must set up a Dynamic Host Configuration Protocol (DHCP) reservation for your Windows Home Server 2011 server on the router. This step guarantees that the IP address that you will be forwarding the ports to does not change.
For information about how to manually set up a DHCP reservation for your server on your router, see the manufacturer’s documentation for your router.
Configure port forwarding on your router for the following ports:
Service or Protocol Port
For information about how to manually set up port forwarding on your router, see the manufacturer’s documentation for your router.
A typical router configuration page includes a table that resembles the following.
In this table, the IP address of the computer that is running Windows Home Server 2011 is 192.168.0.100. You must determine the IP address of your computer that is running Windows Home Server 2011 and substitute that IP address for IP address shown in the table.
IP address Protocol (TCP/UDP) Schedule Inbound Filter
After you manually configure your router, re-run the Turn On Remote Web Access Wizard, ensuring that you select the Skip router setup option on the Getting started page.
Purchase a new router if your router does not fully support the UPnP standard.
Ensure that your router has the latest BIOS/firmware installed. You can often update the BIOS/firmware for your router from the configuration Web page for the router. For more information, see the documentation for your router. After your router is updated, run the Turn On Remote Web Access Wizard again.