Troubleshooting installation problems

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Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

Troubleshooting installation problems

This topic provides guidelines for solving problems associated with installing new Message Queuing software or running Message Queuing Setup.

When encountering installation problems, always inspect the setup log files first. This is especially important when you perform an unattended setup, because you will not know if something went wrong. The Message Queuing setup log file, Msmqinst.log, is located in the Windows folder. If this file does not identify the problem, look at the Windows Server 2003 family setup log file, Setuperr.log, which is located in the Windows folder (typically C:\Windows).

What problem are you having?

  • You have completed Windows Server 2003 family Setup, but cannot find Message Queuing.

  • You cannot install Message Queuing, or you receive an "Access is Denied" error.

  • You have been prompted for the name of a server during Message Queuing Setup in a Windows Server 2003 family enterprise.

  • You receive a "Message Queuing application is running" error while uninstalling Message Queuing.

  • You are installing a Message Queuing computer as a dependent client and cannot configure a supporting server for it.

You have completed Windows Server 2003 family Setup, but cannot find Message Queuing.

Cause:  Message Queuing is not installed by default during Windows Server 2003 family Setup.

Solution:  Using Add or Remove Programs in Control Panel, install Message Queuing after Windows Server 2003 family is installed.

See also:  Installation overview

You cannot install Message Queuing, or you receive an "Access is Denied" error.

Cause:  To install Message Queuing clients, you must be logged on with local administrative permissions for the computer on which you want to install software. To install Message Queuing servers or Message Queuing servers with Downlevel Client Support on Windows Server 2003 family domain controllers, you need to have domain administrative permissions. To install Message Queuing servers with Routing Support on nondomain controllers, you need to have enterprise administrative permissions.

Solution:  Verify that you are logged on with the proper permissions for the computer you want to install Message Queuing on.

Solution:  Allow Active Directory replication to complete, and then try again.

See also:  Installation permissions

You have been prompted for the name of a server during Message Queuing Setup in a Windows Server 2003 family enterprise.

Cause:  For a Windows Server 2003 family computer, Setup was unable to automatically locate a Windows Server 2003 family domain controller in the local site or a nearby site.

Solution:  Verify that both the computer on which you are running Message Queuing Setup and the domain controller have network connectivity.

See also:  Installation overview

You receive a "Message Queuing application is running" error while uninstalling Message Queuing.

Cause:  A Message Queuing application is currently running.

Solution:  Close all Message Queuing applications.

See also:  Start or stop services for Message Queuing

You are installing a Message Queuing computer as a dependent client and cannot configure a supporting server for it.

Cause:  Following installation, the default setting is that Message Queuing server computers do not support dependent clients.

Solution:  Enable the required Message Queuing server to act as a supporting server for dependent clients. For instructions, see Enable a supporting server.