Installing Terminal Services Client Access Licenses by Using the Telephone

Applies To: Windows Server 2008

The telephone installation method allows you to talk to a Microsoft customer service representative to complete the Terminal Services client access license (TS CAL) installation process. The appropriate telephone number is displayed in the Install Licenses Wizard and is determined by the country/region that you have specified.

Membership in the local Administrators group, or equivalent, on the license server, is the minimum required to complete this procedure.

To install client access licenses by using the telephone

  1. Click Start, point to Administrative Tools, point to Terminal Services, and then click TS Licensing Manager.

  2. Verify that the connection method for the Terminal Services license server is set to Telephone by right-clicking the license server on which you want to install TS CALs, and then clicking Properties. On the Connection Method tab, change the connection method if necessary. On the Required Information tab, change the country/region if necessary, and then click OK.

  3. In the console tree, right-click the Terminal Services license server on which you want to install the TS CALs, click Install Licenses to open the Install Licenses Wizard, and then click Next.

  4. On the Obtain client license key pack page, use the telephone number that is displayed to call the Microsoft Clearinghouse, and give the representative your Terminal Services license server ID and the required information for the licensing program through which you purchased your TS CALs. The representative then processes your request to install TS CALs, and gives you a unique ID for the TS CALs. This unique ID is referred to as the license key pack ID.


Retain a copy of the license key pack ID. Having this information with you will facilitate communications with the Microsoft Clearinghouse should you need assistance with recovering TS CALs.

  1. In the Install Licenses Wizard, on the Obtain client license key pack page, enter the license key pack ID provided by the representative into the boxes provided, and then click Next. The TS CALs are installed on your Terminal Services license server.

  2. On the Completing the Install Licenses Wizard page, click Finish. The Terminal Services license server can now issue TS CALs to clients that connect to a terminal server.