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Event ID 1037 — IIS W3SVC Availability

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Applies To: Windows Server 2008 R2

The Internet Information Services (IIS) World Wide Web Publishing Service (W3SVC) requires both the Windows Process Activation Service (WAS) and the HTTP service to function correctly. If the HTTP service is not available, W3SVC will not be able to process HTTP requests.

Event Details

Product: Internet Information Services
ID: 1037
Source: Microsoft-Windows-IIS-W3SVC
Version: 7.5
Symbolic Name: W3SVC_HTTP_CONTROL_CHANNEL_OPEN_FAILED
Message: The HTTP control channel for the World Wide Web Publishing Service (WWW Service) did not open. The data field contains the error number.

Resolve

Stop and restart the HTTP and W3SVC services

To perform these procedures, you must have membership in Administrators, or you must have been delegated the appropriate authority.

Stop the World Wide Web Publishing service and the HTTP service

To stop the World Wide Web Publishing service and the HTTP service:

  1. Open an elevated Command Prompt window. Click Start, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
  2. Type net stop w3svc.
  3. Type net stop http.

Restart the World Wide Web Publishing service and the HTTP service

To restart the World Wide Web Publishing service and the HTTP service:

  1. Open an elevated Command Prompt window. Click Start, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
  2. Type net start w3svc.
  3. Type net start http.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To verify that the World Wide Web Publishing service is running, follow these steps:

  1. Open an elevated command Prompt window. Click Start, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
  2. Type sc query w3svc, and press ENTER. The World Wide Web Publishing service is running if the state reported for the service is 4 RUNNING.

IIS W3SVC Availability

Internet Information Services (IIS) 7.5