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Event ID 7038 — Service Start Operations

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Applies To: Windows Server 2008 R2

Service Control Manager (SCM) starts services and driver services. It also reports when services fail to start or hang while starting.

Event Details

Product: Windows Operating System
ID: 7038
Source: Service Control Manager
Version: 6.1
Symbolic Name: EVENT_FIRST_LOGON_FAILED_II
Message: The %1 service was unable to log on as %2 with the currently configured password due to the following error:
%3

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Resolve

Check the settings of the service account and then start the service

If there were changes in the account under which the service runs (for example, the account is different than the default account or password has expired), the service may be unable to start.

To resolve this issue, first check that the service account is valid and then start the service.

To perform these procedures, you must have membership in Administrators, or you must have been delegated the appropriate authority.

Check the settings of the service account

To check the settings of the service account:

  1. Open the Services snap-in by clicking the Start button, Control Panel, and Administrative Tools, then double-clicking Services.

    Note: For Windows Vista, use the Classic View display option in Control Panel to see the Administration Tools.

  2. In the details pane of the Services snap-in, right-click the name of the service you want to start and select Properties.

  3. Click the Log On tab and note the account listed under Log On As.

  4. Restore the default settings, if necessary. For a list of the default settings for system services, see https://go.microsoft.com/fwlink/?LinkId=105223. For non-system settings, see the documentation for that product. 

Start the service

To start a service:

  1. Open the Services snap-in by clicking the Start button, Control Panel‚ and Administrative Tools, then double-clicking Services.

    Note: For Windows Vista, use the Classic View display option in Control Panel to see the Administration Tools.

  2. In the details pane of the Services snap-in, right-click the name of the service you want to start and select Start.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To verify that a service has started:

  1. Open the Services snap-in by clicking the Start button, Control Panel,  and Administrative Tools, then double-clicking Services.

    Note: For Windows Vista, use the Classic View display option in Control Panel to see the Administration Tools.

  2. In the details pane of the Services snap-in, locate the name of the service and verify that the Status column shows a status of Started.

Service Start Operations

Core Operating System