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Event ID 16371 — Virtual Machine Snapshot Operation

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Applies To: Windows Server 2008

This is preliminary documentation and subject to change.

Virtual Machine Snapshot Operation.

Event Details

Product: Windows Operating System
ID: 16371
Source: Microsoft-Windows-Hyper-V-VMMS
Version: 6.0
Symbolic Name: MSVM_VMMS_SNAPSHOT_AVHD_GENERATE_ERROR_SUMMARY
Message: Cannot create the snapshot. %3: %4

Resolve

Retry snapshot

Analyze the environment in which the snapshot operation was being attempted, including the virtual machine configuration, the permissions on the folder containing the virtual machine configuration files and virtual hard disks as well as disk space. Also, look at the event log for prior failure events. Then, retry the operation.

By default virtual machine configuration files are at  %ProgramData%\Microsoft\Windows\Hyper-V\Virtual Machines. %systemdrive%\ProgramData\Microsoft\Windows\Hyper-V\Snapshots.

A snapshot in Hyper-V is a file-based snapshot of the state, disk data, and configuration of a virtual machine at a specific point in time. For more information about snapshots, see https://go.microsoft.com/fwlink/?LinkId=147648.

Verify

The snapshot operation succeeds when retried.

Virtual Machine Snapshot Operation

Hyper-V