Event ID 4000 — Virtual Machine Integration Services
Applies To: Windows Server 2008
This is preliminary documentation and subject to change.
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Virtual Machine Integration Services
Event Details
| Product: | Windows Operating System |
| ID: | 4000 |
| Source: | Microsoft-Windows-Hyper-V-Integration-Shutdown |
| Version: | 6.0 |
| Symbolic Name: | MSWVMIC_MAJOR_VERSION_MISMATCH |
| Message: | Hyper-V Guest Shutdown failed to failed to connect to virtual machine '%1' because the version does not match the version expected by Hyper-V (Virtual machine ID %2). To fix this problem, remove the existing version from the guest operating system and then install the version provided with the version of Hyper-V you are using. |
Resolve
Check integration services version
The version of a component of integration services is incompatible with another version. To fix this problem, remove the existing version from the operating system on the virtual machine. Ensure that you have installed the latest version of Hyper-V (https://go.microsoft.com/fwlink/?LinkID=122188), and then install integration services again.
Verify
The integration services are all shown in a running state in the service control manager of the virtual machine. All the guest Hyper-V drivers are in a healthy state. Additionally, any operations that involve the integration services complete successfully.