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Event ID 32017 — Sent Fax Status

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Applies To: Windows Server 2008 R2

You can send a fax using the Windows Fax and Scan feature—either using a fax device attached locally or a fax server. (You need to use a computer running Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, or Windows Server 2008 to do this.)

Event Details

Product: Windows Operating System
ID: 32017
Source: Microsoft Fax
Version: 6.1
Symbolic Name: MSG_FAX_SEND_INTERRUPT_RETRY
Message: The attempt to send the fax failed. The fax transmission was interrupted. The service will attempt to resend the fax. Sender: %1. Billing code: %2. Sender company: %3. Sender dept: %4. Device name: %5. Job ID: %6. User name: %7.%r Please check the activity log for further details of this event.

Resolve

Resend the fax

For a fax transmission to succeed:

  • The fax line cannot be not busy.
  • The call must be answered.
  • The call must be answered by a fax device.
  • The transmission must not be interrupted.
  • A fatal error cannot occur while transmitting the fax.
  • There must be a dial tone to transmit the fax.
  • The fax must be submitted correctly.

If a fax transmission fails, and the maximum number of retries has not been reached, the Fax service will attempt to resend the fax. If this does not work or the Fax service has reached the maximum number of retries, you should try the following:

  1. Confirm the recipient's fax number.
  2. Confirm that the phone line, fax sending device, and fax receiving device are working properly.
  3. Review the activity log for further details and potential solutions.

To access the fax activity log:

  1. To open Windows Explorer, right-click Start, and then click Explore.
  2. In the left pane, click the disk that contains the operating system.
  3. On the toolbar, click Organize, click Folder and Search Options, click the View tab, and then click Show Hidden Files and Folders. Close the dialog box.
  4. In Windows Explorer, navigate to %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax\ActivityLog.
  5. View the file InboxLog.txt. Each row in InboxLog.txt is an incoming fax job. In the row for a given failed incoming fax transmission, review the Status and Extended Status fields for information about the failure.

 

Verify

To confirm that the fax server is configured correctly to send faxes, you should:

  1. Send a test fax.
  2. Confirm that the server is configured to send.
  3. Confirm that there is a correctly configured device.
  4. Confirm that outgoing routing is configured correctly.
  5. Confirm that the Fax service is running.

To install or configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

Confirm that the fax server is configured to send

To confirm that the fax server is configured to send faxes:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, right-click Fax, and then click Properties.
  3. On the General tab, confirm that the Disable transmission of outgoing faxes check box is cleared so that faxes can be sent.

Confirm fax device configuration

To confirm that at least one fax device is configured to send faxes:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, double-click Fax, double-click Devices and Providers, and then click Devices.
  3. Confirm that there are devices listed under Devices.
  4. In the right pane, right-click the device and then do the following:
    1. Click Properties, and then confirm that the values for description, Transmitting Subscriber Identification (TSID), and Called Subscriber Identification (CSID) are correct.
    2. Confirm that Send is enabled.

Confirm Outgoing Routing and Groups configuration

To verify that outgoing fax routing rules and groups are correctly set up:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, double-click Fax, and then double-click Outgoing Routing.
  3. In the left pane, click Groups, and then in the right pane, verify the device or devices listed.
  4. In the left pane, click Rules, and then in the right pane, verify that the country/region code and area code are correct, and that the rule is being applied to the correct device or routing group.

Confirm that the Fax service is running

You can manage the Fax service using Fax Service Manager or the Services snap-in.

To confirm that the Fax service is running using Fax Service Manager:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the right pane, right-click Fax, and then view the menu.
  3. Confirm that Start is grayed out and that Stop is active on the menu.

Sent Fax Status

Fax Server