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Event ID 32039 — Fax Service Provider Availability

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Applies To: Windows Server 2008 R2

Microsoft Modem Device Provider is the default Fax Service Provider (FSP). This provider sends and receives using fax modems that meet the universal modem (Unimodem) driver standard. Non-Microsoft Fax Service Providers can integrate additional services into the Fax service. Each provider manages its own set of devices and configuration settings.

Event Details

Product: Windows Operating System
ID: 32039
Source: Microsoft Fax
Version: 6.1
Symbolic Name: MSG_NO_FSP_INITIALIZED
Message: Fax Service could not initialize any Fax Service Provider (FSP). No faxes can be sent or received until a provider is installed.%r%r Reinstall the fax component.

Resolve

Reinstall the Fax Server role

The Fax service must have sufficient resources and be able to initialize the Fax Service Provider.

Restart the server. If the Fax service still does not have enough resources or cannot initialize the Fax Service Provider, reinstall the fax component.

To install or configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

To uninstall and then reinstall the Fax Server role:

  1. Click Start, click Server Manager, in the left pane click Roles, and then in the right pane click Remove Roles.
  2. In the Add Roles Wizard, on the Select Server Roles page, clear the check box for Fax Server, and then follow the instructions in the wizard to uninstall the role.
  3. Then, to reinstall the role, in Server Manager, in the left pane click Role, and then in the right pane click Add Roles.
  4. In the Add Roles Wizard, on the Select Server Roles page, select the check box for Fax Server. When you do this, you will see a message that Print Services and Remote Server Administration Tools also need to be installed with the Fax Server role.
  5. Click Add Required Role Services and then click Next.
  6. On the Select Fax Users page, click Add and then type the domain and user name for groups and users that will have access to the fax server to send or receive faxes. Click Next. The Administrators group is added automatically to the Fax Users group and cannot be removed. In addition, if the Fax Users group already exists on the computer and is populated, those members will automatically appear under Fax Users or User Groups, but can be removed.
  7. On the Specify Who Can Access the Fax Server Inbox page, do one of the following and then click Next:
    • Click Only routing assistants can access the fax server inbox to limit access to the inbox to just members of the Routing Assistants user group. These users are responsible for routing faxes in the inbox to the intended recipients. You will specify group members later in the wizard.
    • Click All users can access the fax server inbox to give all users with access to the fax server the ability to view all received faxes. This option provides less privacy, but also requires less management.
  8. If you chose to limit access to the inbox to Routing Assistants, on the Select Routing Assistants page, click Add and then type the group name or domain and user name for groups and users who will be members of the Routing Assistants group. Click Next. As with the Fax Users group, the Administrators group is added automatically to the Routing Assistants group and cannot be removed. In addition, if the Routing Assistants group already exists on the computer and is populated, those members will automatically appear under Routing assistants, but can be removed.
  9. Continue through the wizard until you reach the Confirm Installation Selections page and review the choices that you made. Click Install.

Verify

To confirm that the Fax Service Provider (FSP) is available to work with your fax device so that your users can send and receive faxes, you should check the configuration of the Fax Service Provider using Fax Service Manager. 

To install or configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

To verify that a Fax Service Provider has been configured:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager
  2. In the left pane, double-click Fax, double-click Devices and Providers, and then click Providers.
  3. All configured Fax Service Providers are listed in Providers.
  4. Confirm that the Fax Service Provider name, version number, and path of the DLL that corresponds to the provider are correct.
  5. Confirm any other items that are unique for the Fax Service Provider that you are using.

 

Fax Service Provider Availability

Fax Server