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Event ID 10 — RD Web Access Configuration

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Applies To: Windows Server 2008 R2

When the Remote Desktop Web Access (RD Web Access) role service is installed, a default Web site is automatically created. By default, the Web site is located at https://server_name/RDWeb, where server_name is the name of the RD Web Access server.

To populate the Web page with a list of available RemoteApp programs or virtual desktops, you must specify a Remote Desktop Session Host server or Remote Desktop Connection Broker server for RD Web Access to use. Any RemoteApp programs on the specified RD Session Host server or RD Connection Broker server that are configured to show in RD Web Access will appear on the Web page.

Event Details

Product: Windows Operating System
ID: 10
Source: TSWebAccess
Version: 6.1
Symbolic Name: TSPORTAL_ERROR_10
Message: RD Web Access was unable to access {0}, which is the server that is specified as running the RemoteApp and Desktop Connection Management service. Ensure that the computer account of the RD Web Access server is a member of the TS Web Access Computers security group on {0}.

Resolve

Add the RD Web Access server to the TS Web Access Computers group on the RD Session Host server or RD Connection Broker server

To resolve this issue, add the computer account for the RD Web Access server to the TS Web Access Computers local group on the RD Session Host server or the RD Connection Broker server. An RD Connection Broker server is required for virtual desktops.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To add the computer account for the RD Web Access server to the TS Web Access Computers local group:

  1. On the RD Session Host server or the RD Connection Broker server, open the Local Users and Groups snap-in. To open Local Users and Groups, click Start, click Run, type lusrmgr.msc, and then click OK.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. In the left pane, click Groups.
  4. In the right pane, right-click the TS Web Access Computers group, and then click Add to Group.
  5. Click Add.
  6. In the Select Users, Computers, or Groups dialog box, click Object Types.
  7. Select the Computers check box, and then click OK.
  8. In the Enter the object names to select box, specify the computer account of the RD Web Access server, and then click OK.
  9. Click OK to close the TS Web Access Computers Properties dialog box.

Verify

To verify that the RD Web Access server is correctly configured to make RemoteApp programs or virtual desktops available through RD Web Access, do the following:

  1. Use Internet Explorer to connect to the RD Web Access Web site. By default, the Web site is located at https://server_name/RDWeb, where server_name is the name of the RD Web Access server.
  2. Under RemoteApp Programs, click a program that is listed.
  3. If the RemoteApp program opens, the RD Web Access server and the RD Session Host server are correctly configured to make RemoteApp programs available through RD Web Access.

RD Web Access Configuration

Remote Desktop Services