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Event ID 4864 — Startup Management

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Applies To: Windows Server 2008 R2

The RD Connection Broker server communicates with the RD Virtualization Host server when a user requests a connection to a virtual desktop.

Event Details

Product: Windows Operating System
ID: 4864
Source: Microsoft-Windows-TerminalServices-TSV-VmHostAgent
Version: 6.1
Symbolic Name: EVENT_ERR_FAIL_SERVICE_START
Message: Remote Desktop Virtualization Host Agent service failed to start. Hr=%1

Resolve

Restart the Remote Desktop Virtualization Host Agent service

You can restart the Remote Desktop Virtualization Host Agent service by using the Services console.

To perform this procedure, you must be a member of the Administrators group, or you must have been delegated the appropriate authority.

To restart the Remote Desktop Virtualization Host Agent service:

  1. On the RD Virtualization Host server, click Start, point to Administrative Tools, and then click Services.
  2. Right-click Remote Desktop Virtualization Host Agent, point to All Tasks, and then click Restart.

Verify

To verify that the virtual desktops are started correctly and that the RD Virtualization Host server can communicate with the RD Connection Broker server, you can connect to a virtual desktop by using RD Web Access.

To perform this procedure, you must be a member of the Administrators group, or you must have been delegated the appropriate authority.

To connect to a virtual desktop:

  1. On a client computer, open Internet Explorer. To open Internet Explorer, click Start, point to All Programs, and then click Internet Explorer.
  2. In the Address bar, type https://servername/RDWeb where servername is the fully qualified domain name of the RD Web Access server, and then press ENTER.
  3. In the Domain\user name box, type the name of a user account that has access to a virtual desktop.
  4. In the Password box, type the specified password, and then click Sign in.
  5. Click the appropriate virtual desktop, and then click Connect.
  6. Verify that the virtual desktop opens without error.

Startup Management

Remote Desktop Services