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Event ID 2011 — Audio and Video Playback Redirection Configuration

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Applies To: Windows Server 2008 R2

Remote Desktop Connection (RDC) 7.0 and Windows Server 2008 R2 support improved media playback experience by efficiently transporting audio-based and video-based multimedia in a compressed format within the RDP protocol. This feature enables users to experience smooth, reliable playback of multimedia video content played back through Windows Media Player. If the client supports audio and video playback redirection, it will receive the original compressed multimedia stream from the server and decode it locally for display.

Note: Audio and video playback requires less network bandwidth because the data sent over the network is compressed video instead of a series of bitmap images.

Event Details

Product: Windows Operating System
ID: 2011
Source: Microsoft-Windows-TerminalServices-MediaRedirection-DShow
Version: 6.1
Symbolic Name: TSDSHOW_EVENT_REDIRECTION_DISABLED_CUSTOM
Message: Audio and video playback redirection has been disabled.

%tReason: %1 (%2).

Resolve

Enable the videoplaybackmode RDP file setting

Audio and video playback redirection can be disabled in an RDP file. To resolve this issue, you must enable the videoplaybackmode RDP file setting.

To enable the videoplaybackmode RDP file setting:

  1. Right-click the RDP file, and then click Open with.
  2. Choose Notepad, clear the Always use the selected program to open this kind of file check box, and then click OK.
  3. Find the line that reads videoplaybackmode:i:0 and change it to videoplaybackmode:i:1.
  4. Save the RDP file, and then close Notepad.

 

Verify

To verify that audio and video playback redirection is configured correctly, do the following:

  • Verify that the Remote Desktop Session Host role service is installed.
  • Verify that the Windows Audio service is started.
  • Verify that the Desktop Experience feature is installed on the RD Session Host server.
  • Verify that the client settings are configured by using Remote Desktop Session Host Configuration.

To perform these procedures, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

Verify that the Remote Desktop Session Host role service is installed

The Remote Desktop Session Host role service must be installed to use audio and video playback redirection.

To verify that the Remote Desktop Session Host role service is installed:

  1. On the RD Session Host server, click Start, point to Administrative Tools, and then click Server Manager.

  2. Expand Roles, and then click Remote Desktop Services.

    Note: If  Remote Desktop Services is not available under the Roles heading, the Remote Desktop Session Host role service is not installed.

  3. Under the Role Services heading, verify that Installed is shown in the Status column next to Remote Desktop Session Host.

Verify that the Windows Audio service is started

To use audio and video playback redirection, the Windows Audio service must be started.

To verify that the Windows Audio service is started:

  1. On the RD Session Host server, click Start, point to Administrative Tools, and then click Services.
  2. Right-click Windows Audio, and then click Properties.
  3. In the Service status box, ensure that Started is shown.
  4. If you want this service to start each time the RD Session Host server is started, in the Startup type box, click Automatic.
  5. Click OK.

Verify that the Desktop Experience feature is installed on the RD Session Host server

To use audio and video playback redirection, the Desktop Experience feature must be installed on the RD Session Host server.

To verify that the Desktop Experience feature is installed on the RD Session Host server:

  1. On the RD Session Host server, click Start, point to Administrative Tools, and then click Server Manager.
  2. Expand Features, and verify that Desktop Experience is displayed.

Verify that the client settings are configured by using Remote Desktop Session Host Configuration

To use audio and video playback redirection, the client settings must be configured by using Remote Desktop Session Host Configuration.

To verify that the client settings are configured by using Remote Desktop Session Host Configuration:

  1. On the RD Session Host server, click Start, point to Administrative Tools, point to Remote Desktop Services, and then click Remote Desktop Session Host Configuration.
  2. Under the Connections heading, right-click RDP-Tcp, and then click Properties.
  3. Click the Client Settings tab.
  4. Verify that the Audio and video playback checkbox is not selected.

Audio and Video Playback Redirection Configuration

Remote Desktop Services