SupportTicketDetails Class

Object that represents SupportTicketDetails resource.

Variables are only populated by the server, and will be ignored when sending a request.

All required parameters must be populated in order to send to server.

Inheritance
azure.mgmt.support._serialization.Model
SupportTicketDetails

Constructor

SupportTicketDetails(*, description: str, problem_classification_id: str, severity: str | _models.SeverityLevel, advanced_diagnostic_consent: str | _models.Consent, contact_details: _models.ContactProfile, title: str, service_id: str, support_ticket_id: str | None = None, enrollment_id: str | None = None, require24_x7_response: bool | None = None, problem_scoping_questions: str | None = None, support_plan_id: str | None = None, service_level_agreement: _models.ServiceLevelAgreement | None = None, support_engineer: _models.SupportEngineer | None = None, problem_start_time: datetime | None = None, file_workspace_name: str | None = None, technical_ticket_details: _models.TechnicalTicketDetails | None = None, quota_ticket_details: _models.QuotaTicketDetails | None = None, secondary_consent: List[_models.SecondaryConsent] | None = None, **kwargs: Any)

Keyword-Only Parameters

Name Description
support_ticket_id
str

System generated support ticket Id that is unique.

description
str

Detailed description of the question or issue. Required.

problem_classification_id
str

Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing. Required.

severity

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers. Required. Known values are: "minimal", "moderate", "critical", and "highestcriticalimpact".

enrollment_id
str

Enrollment Id associated with the support ticket.

require24_x7_response

Indicates if this requires a 24x7 response from Azure.

advanced_diagnostic_consent

Advanced diagnostic consent to be updated on the support ticket. Required. Known values are: "Yes" and "No".

problem_scoping_questions
str

Problem scoping questions associated with the support ticket.

support_plan_id
str

Support plan id associated with the support ticket.

contact_details

Contact information of the user requesting to create a support ticket. Required.

service_level_agreement

Service Level Agreement information for this support ticket.

support_engineer

Information about the support engineer working on this support ticket.

title
str

Title of the support ticket. Required.

problem_start_time

Time in UTC (ISO 8601 format) when the problem started.

service_id
str

This is the resource Id of the Azure service resource associated with the support ticket. Required.

file_workspace_name
str

File workspace name.

technical_ticket_details

Additional ticket details associated with a technical support ticket request.

quota_ticket_details

Additional ticket details associated with a quota support ticket request.

secondary_consent

This property indicates secondary consents for the support ticket.

Variables

Name Description
id
str

Id of the resource.

name
str

Name of the resource.

type
str

Type of the resource 'Microsoft.Support/supportTickets'.

support_ticket_id
str

System generated support ticket Id that is unique.

description
str

Detailed description of the question or issue. Required.

problem_classification_id
str

Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing. Required.

problem_classification_display_name
str

Localized name of problem classification.

severity

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers. Required. Known values are: "minimal", "moderate", "critical", and "highestcriticalimpact".

enrollment_id
str

Enrollment Id associated with the support ticket.

require24_x7_response

Indicates if this requires a 24x7 response from Azure.

advanced_diagnostic_consent

Advanced diagnostic consent to be updated on the support ticket. Required. Known values are: "Yes" and "No".

problem_scoping_questions
str

Problem scoping questions associated with the support ticket.

support_plan_id
str

Support plan id associated with the support ticket.

contact_details

Contact information of the user requesting to create a support ticket. Required.

service_level_agreement

Service Level Agreement information for this support ticket.

support_engineer

Information about the support engineer working on this support ticket.

support_plan_type
str

Support plan type associated with the support ticket.

support_plan_display_name
str

Support plan type associated with the support ticket.

title
str

Title of the support ticket. Required.

problem_start_time

Time in UTC (ISO 8601 format) when the problem started.

service_id
str

This is the resource Id of the Azure service resource associated with the support ticket. Required.

service_display_name
str

Localized name of the Azure service.

status
str

Status of the support ticket.

created_date

Time in UTC (ISO 8601 format) when the support ticket was created.

modified_date

Time in UTC (ISO 8601 format) when the support ticket was last modified.

file_workspace_name
str

File workspace name.

is_temporary_ticket

This property indicates if support ticket is a temporary ticket. Known values are: "Yes" and "No".

technical_ticket_details

Additional ticket details associated with a technical support ticket request.

quota_ticket_details

Additional ticket details associated with a quota support ticket request.

secondary_consent

This property indicates secondary consents for the support ticket.