SupportTicketDetails Class
Object that represents SupportTicketDetails resource.
Variables are only populated by the server, and will be ignored when sending a request.
All required parameters must be populated in order to send to server.
- Inheritance
-
azure.mgmt.support._serialization.ModelSupportTicketDetails
Constructor
SupportTicketDetails(*, description: str, problem_classification_id: str, severity: str | _models.SeverityLevel, advanced_diagnostic_consent: str | _models.Consent, contact_details: _models.ContactProfile, title: str, service_id: str, support_ticket_id: str | None = None, enrollment_id: str | None = None, require24_x7_response: bool | None = None, problem_scoping_questions: str | None = None, support_plan_id: str | None = None, service_level_agreement: _models.ServiceLevelAgreement | None = None, support_engineer: _models.SupportEngineer | None = None, problem_start_time: datetime | None = None, file_workspace_name: str | None = None, technical_ticket_details: _models.TechnicalTicketDetails | None = None, quota_ticket_details: _models.QuotaTicketDetails | None = None, secondary_consent: List[_models.SecondaryConsent] | None = None, **kwargs: Any)
Keyword-Only Parameters
Name | Description |
---|---|
support_ticket_id
|
System generated support ticket Id that is unique. |
description
|
Detailed description of the question or issue. Required. |
problem_classification_id
|
Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing. Required. |
severity
|
str or
SeverityLevel
A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers. Required. Known values are: "minimal", "moderate", "critical", and "highestcriticalimpact". |
enrollment_id
|
Enrollment Id associated with the support ticket. |
require24_x7_response
|
Indicates if this requires a 24x7 response from Azure. |
advanced_diagnostic_consent
|
Advanced diagnostic consent to be updated on the support ticket. Required. Known values are: "Yes" and "No". |
problem_scoping_questions
|
Problem scoping questions associated with the support ticket. |
support_plan_id
|
Support plan id associated with the support ticket. |
contact_details
|
Contact information of the user requesting to create a support ticket. Required. |
service_level_agreement
|
Service Level Agreement information for this support ticket. |
support_engineer
|
Information about the support engineer working on this support ticket. |
title
|
Title of the support ticket. Required. |
problem_start_time
|
Time in UTC (ISO 8601 format) when the problem started. |
service_id
|
This is the resource Id of the Azure service resource associated with the support ticket. Required. |
file_workspace_name
|
File workspace name. |
technical_ticket_details
|
Additional ticket details associated with a technical support ticket request. |
quota_ticket_details
|
Additional ticket details associated with a quota support ticket request. |
secondary_consent
|
This property indicates secondary consents for the support ticket. |
Variables
Name | Description |
---|---|
id
|
Id of the resource. |
name
|
Name of the resource. |
type
|
Type of the resource 'Microsoft.Support/supportTickets'. |
support_ticket_id
|
System generated support ticket Id that is unique. |
description
|
Detailed description of the question or issue. Required. |
problem_classification_id
|
Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing. Required. |
problem_classification_display_name
|
Localized name of problem classification. |
severity
|
str or
SeverityLevel
A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers. Required. Known values are: "minimal", "moderate", "critical", and "highestcriticalimpact". |
enrollment_id
|
Enrollment Id associated with the support ticket. |
require24_x7_response
|
Indicates if this requires a 24x7 response from Azure. |
advanced_diagnostic_consent
|
Advanced diagnostic consent to be updated on the support ticket. Required. Known values are: "Yes" and "No". |
problem_scoping_questions
|
Problem scoping questions associated with the support ticket. |
support_plan_id
|
Support plan id associated with the support ticket. |
contact_details
|
Contact information of the user requesting to create a support ticket. Required. |
service_level_agreement
|
Service Level Agreement information for this support ticket. |
support_engineer
|
Information about the support engineer working on this support ticket. |
support_plan_type
|
Support plan type associated with the support ticket. |
support_plan_display_name
|
Support plan type associated with the support ticket. |
title
|
Title of the support ticket. Required. |
problem_start_time
|
Time in UTC (ISO 8601 format) when the problem started. |
service_id
|
This is the resource Id of the Azure service resource associated with the support ticket. Required. |
service_display_name
|
Localized name of the Azure service. |
status
|
Status of the support ticket. |
created_date
|
Time in UTC (ISO 8601 format) when the support ticket was created. |
modified_date
|
Time in UTC (ISO 8601 format) when the support ticket was last modified. |
file_workspace_name
|
File workspace name. |
is_temporary_ticket
|
This property indicates if support ticket is a temporary ticket. Known values are: "Yes" and "No". |
technical_ticket_details
|
Additional ticket details associated with a technical support ticket request. |
quota_ticket_details
|
Additional ticket details associated with a quota support ticket request. |
secondary_consent
|
This property indicates secondary consents for the support ticket. |
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