SupportTicketDetails Class

Object that represents SupportTicketDetails resource.

Variables are only populated by the server, and will be ignored when sending a request.

All required parameters must be populated in order to send to server.

Inheritance

azure.mgmt.support._serialization.Model

SupportTicketDetails

Constructor

SupportTicketDetails(*, description: str, problem_classification_id: str, severity: str | _models.SeverityLevel, advanced_diagnostic_consent: str | _models.Consent, contact_details: _models.ContactProfile, title: str, service_id: str, support_ticket_id: str | None = None, enrollment_id: str | None = None, require24_x7_response: bool | None = None, problem_scoping_questions: str | None = None, support_plan_id: str | None = None, service_level_agreement: _models.ServiceLevelAgreement | None = None, support_engineer: _models.SupportEngineer | None = None, problem_start_time: datetime | None = None, file_workspace_name: str | None = None, technical_ticket_details: _models.TechnicalTicketDetails | None = None, quota_ticket_details: _models.QuotaTicketDetails | None = None, secondary_consent: List[_models.SecondaryConsent] | None = None, **kwargs: Any)

Keyword-Only Parameters

Name	Description
support_ticket_id	str System generated support ticket Id that is unique.
description	str Detailed description of the question or issue. Required.
problem_classification_id	str Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing. Required.
severity	str or SeverityLevel A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers. Required. Known values are: "minimal", "moderate", "critical", and "highestcriticalimpact".
enrollment_id	str Enrollment Id associated with the support ticket.
require24_x7_response	bool Indicates if this requires a 24x7 response from Azure.
advanced_diagnostic_consent	str or Consent Advanced diagnostic consent to be updated on the support ticket. Required. Known values are: "Yes" and "No".
problem_scoping_questions	str Problem scoping questions associated with the support ticket.
support_plan_id	str Support plan id associated with the support ticket.
contact_details	ContactProfile Contact information of the user requesting to create a support ticket. Required.
service_level_agreement	ServiceLevelAgreement Service Level Agreement information for this support ticket.
support_engineer	SupportEngineer Information about the support engineer working on this support ticket.
title	str Title of the support ticket. Required.
problem_start_time	datetime Time in UTC (ISO 8601 format) when the problem started.
service_id	str This is the resource Id of the Azure service resource associated with the support ticket. Required.
file_workspace_name	str File workspace name.
technical_ticket_details	TechnicalTicketDetails Additional ticket details associated with a technical support ticket request.
quota_ticket_details	QuotaTicketDetails Additional ticket details associated with a quota support ticket request.
secondary_consent	list[SecondaryConsent] This property indicates secondary consents for the support ticket.

Variables

Name	Description
id	str Id of the resource.
name	str Name of the resource.
type	str Type of the resource 'Microsoft.Support/supportTickets'.
support_ticket_id	str System generated support ticket Id that is unique.
description	str Detailed description of the question or issue. Required.
problem_classification_id	str Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing. Required.
problem_classification_display_name	str Localized name of problem classification.
severity	str or SeverityLevel A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers. Required. Known values are: "minimal", "moderate", "critical", and "highestcriticalimpact".
enrollment_id	str Enrollment Id associated with the support ticket.
require24_x7_response	bool Indicates if this requires a 24x7 response from Azure.
advanced_diagnostic_consent	str or Consent Advanced diagnostic consent to be updated on the support ticket. Required. Known values are: "Yes" and "No".
problem_scoping_questions	str Problem scoping questions associated with the support ticket.
support_plan_id	str Support plan id associated with the support ticket.
contact_details	ContactProfile Contact information of the user requesting to create a support ticket. Required.
service_level_agreement	ServiceLevelAgreement Service Level Agreement information for this support ticket.
support_engineer	SupportEngineer Information about the support engineer working on this support ticket.
support_plan_type	str Support plan type associated with the support ticket.
support_plan_display_name	str Support plan type associated with the support ticket.
title	str Title of the support ticket. Required.
problem_start_time	datetime Time in UTC (ISO 8601 format) when the problem started.
service_id	str This is the resource Id of the Azure service resource associated with the support ticket. Required.
service_display_name	str Localized name of the Azure service.
status	str Status of the support ticket.
created_date	datetime Time in UTC (ISO 8601 format) when the support ticket was created.
modified_date	datetime Time in UTC (ISO 8601 format) when the support ticket was last modified.
file_workspace_name	str File workspace name.
is_temporary_ticket	str or IsTemporaryTicket This property indicates if support ticket is a temporary ticket. Known values are: "Yes" and "No".
technical_ticket_details	TechnicalTicketDetails Additional ticket details associated with a technical support ticket request.
quota_ticket_details	QuotaTicketDetails Additional ticket details associated with a quota support ticket request.
secondary_consent	list[SecondaryConsent] This property indicates secondary consents for the support ticket.