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My Canon MG3600 series printer cannot be found by my surface, how can I fix this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Penny Lenehan-Hawser,
We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)
Thank you for understanding.
Kind regards,
Marrion
Hi Penny Lenehan-Hawser,
Thank you for reaching Microsoft Community.
Is this the first time that you are trying to connect and set up your Canon MG3600 printer to your Surface Pro 8 or this was working fine already before then suddenly stopped working?
Please try to download then install the full driver and software package of the printer to your Surface Pro 8. See this page then click on Download: MG3600 series Full Driver & Software Package (Windows) (my.canon). After downloading the file, double-click on it to run it then just follow the prompts.
Let me know how it goes.
Kind regards,
Marrion
