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Technical Support for Office 365

Anonymous
2020-12-31T17:08:53+00:00

One of the things I liked best about Office 365 was the 24/7 technical assistance by phone.

Now I have to jump through hoops of fire to get help - is technical assistance no longer available by phone?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2020-12-31T20:27:14+00:00

Hello, and thanks for your response.  I've gone through the back door and found ways to contact both the Office 365 tech support folks and the Microsoft Windows support folks. It took me almost 3 hours on Chat this morning to work with a Microsoft Agent and, in the end, she couldn't help me. Soooo frustrating! 

The phone number that got me directly to Windows tech support is 866-425-8809.

Office technical support only seems to be available via the Virtual Assistant, and here's the link I used:

https://support.microsoft.com/en-us/contact/virtual-agent/?flowld=smcivr&userinput=request%20Microsoft%20assistance&partnerld=smc  

It took the Windows agent I spoke with less than 4 minutes to correct the issues I was having.

And I did my happy dance for 5 minutes afterward!

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  1. Anonymous
    2021-01-06T03:19:48+00:00

    I anticipate joining you in a happy dance - thanks so much!!

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  2. Anonymous
    2020-12-31T20:14:58+00:00

    Hi Jyll428,

    Thank you for posting. However, if you are using the Microsoft/Office 365 Business subscription Technical support is provided in English 24 hours a day, 7 days a week.

    May I know about the issue? If you can provide us with the detailed information about the problem (such as example or screenshot about the error message) so that we can further assist you here in the forum.

    Moreover, I have provided Technical support details in the Private Message you may please check the information at your convenience.

    Your patience and understanding will be highly appreciated. Happy New Year and stay safe!

    Best regards,

    Shyamal

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