Accepted by the question author
Stop code: BAD SYSTEM CONFIG INFO
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 62%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
Stan Owens
5
Reputation points
This is the message that appears on my desktop: Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. 100% complete For more information about this issue and possible fixes, visit https://www.windows.com/stopcode If you call a support person, give them this info: Stop code: BAD SYSTEM CONFIG INFO
Windows for business | Windows 365 Business
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Majja Elijah 0 Reputation points2026-04-01T11:00:57.7566667+00:00 I wasnt able to solve it using all the avaliable options
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Harry Phan 23,595 Reputation points Independent Advisor2025-10-07T00:56:16.43+00:00 Since you're stuck at the blue screen, let's focus on getting you into the Windows Recovery Environment (WinRE). You'll need to force-restart your PC three times to trigger this:
- Hold down the power button for 10 seconds to turn off your PC completely.
Turn it back on, and as soon as you see the Windows logo (or your manufacturer's logo), hold the power button down again for 10 seconds to turn it off.
Repeat this one more time (off and on).
On the third start, your PC should prepare Automatic Repair and boot into a blue screen with "Choose an option."
From there, please follow these steps:
Click on Troubleshoot.
Go to Advanced options.
Select Startup Repair. Let this automated tool attempt to fix the boot configuration.
If Startup Repair doesn't work, go back to the Advanced options menu and try System Restore. This will roll your PC back to a point in time before this error started, which is a very effective fix for this particular issue.
These are the safest first steps. Please give them a try and let me know if one of them gets your system booting again. If this guidance helps you recover your PC, please feel free to hit "Accept Answer" – it's a great feeling to know we've helped someone out of a boot loop 😊.Since you're stuck at the blue screen, let's focus on getting you into the Windows Recovery Environment (WinRE). You'll need to force-restart your PC three times to trigger this:
Hold down the power button for 10 seconds to turn off your PC completely.
Turn it back on, and as soon as you see the Windows logo (or your manufacturer's logo), hold the power button down again for 10 seconds to turn it off.
Repeat this one more time (off and on).
On the third start, your PC should prepare Automatic Repair and boot into a blue screen with "Choose an option."
From there, please follow these steps:
Click on Troubleshoot.
Go to Advanced options.
Select Startup Repair. Let this automated tool attempt to fix the boot configuration.
If Startup Repair doesn't work, go back to the Advanced options menu and try System Restore. This will roll your PC back to a point in time before this error started, which is a very effective fix for this particular issue.
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These are the safest first steps. Please give them a try and let me know if one of them gets your system booting again. If this guidance helps you recover your PC, please feel free to hit "Accept Answer" – it's a great feeling to know we've helped someone out of a boot loop 😊.