Microsoft Jewel not working

Question

Microsoft Jewel not working

Richard Francis 15

I have been playing Jewel on my PC for months (via 'Solitaire & Casual Games') but it suddenly stopped working last week. I tried various suggested remedies but with no success so I re-installed the game. It still fails to start, and gives the following message:

Hmmm... can’t reach this page

It looks like the webpage at https://cdn.zone.msn.com/assets/games/microsoftjewel2/buildfoundation/20260514T225937_4.12.2_c8740ae_foundation/index.html might be having issues, or it may have moved permanently to a new web address.

ERR_CONNECTION_ABORTED

VARADHARAJAN K 9,721 Reputation points Volunteer Moderator

2026-06-28T13:43:43.26+00:00

@Richard Francis

I was able to play on edge browser and chrome browser, disable installed extentions , retry it
Richard Francis 15 Reputation points

2026-06-28T14:00:48.1233333+00:00

Yes, but see my reply to the suggestion from Thomas4-N. I can play it via a browser but then none of the features shown when I use the Jewel app by logging into Xbox Live are shown.
Richard Francis 15 Reputation points

2026-07-05T11:48:17.0266667+00:00

The problems of links being immediately reset (and unreachable) was also occurring while using the Duckduckgo search engine. Eventually I found the answer from a Kaspersky forum ... it is related to Kaspersky Internet Security (KIS). The issue is solved by changing from Kaspersky Internet Security to Kaspersky Standard (no extra subscription needed).

1 answer

Your answer

VARADHARAJAN K 9,721 Reputation points Volunteer Moderator

2026-06-28T13:43:43.26+00:00

@Richard Francis

I was able to play on edge browser and chrome browser, disable installed extentions , retry it
Richard Francis 15 Reputation points

2026-06-28T14:00:48.1233333+00:00

Yes, but see my reply to the suggestion from Thomas4-N. I can play it via a browser but then none of the features shown when I use the Jewel app by logging into Xbox Live are shown.
Richard Francis 15 Reputation points

2026-07-05T11:48:17.0266667+00:00

The problems of links being immediately reset (and unreachable) was also occurring while using the Duckduckgo search engine. Eventually I found the answer from a Kaspersky forum ... it is related to Kaspersky Internet Security (KIS). The issue is solved by changing from Kaspersky Internet Security to Kaspersky Standard (no extra subscription needed).

Answer 1

Thomas4-N 21,530 Microsoft External Staff Moderator

Hello Richard Francis,

This is usually a network or connection-level block rather than the game itself.

Try the following:

Open that CDN link in a browser and see if it loads or shows the same error.
Test on a different network (phone hotspot) to rule out your current connection.
Temporarily turn off any VPN or proxy.
Check that your firewall, antivirus, or web protection isn't blocking msn.com / zone.msn.com.

If it fails across different networks and devices, it's likely service/CDN-side — report it through Feedback Hub or Microsoft Casual Games support so it can be looked at.

Richard Francis 15 Reputation points

2026-06-28T12:57:28.76+00:00

Thanks for trying to help. Opening the link in a browser successfully brings up the Jewel game, but there is no login possibility (presumably that is to Xbox Live) so many of the features connected to my account are missing. That seems to suggest a problem with my Xbox Live login. It definitely still works OK for all of the Microsoft Solitaire games but it suddenly stopped working for all of the Microsoft Casual games. So, unless you can think of anything else I will try to locate an appropriate Q&A section in Xbox Live support.