Azure Support REST API Reference

The Azure Support REST API enables you to create and manage Azure support tickets programmatically.

Using the API, you can:

Open a technical, billing, subscription management, or subscription and service limits (quota) support ticket.
Get a list of support tickets and detailed information about each ticket. Narrow your search for support tickets by status or created date.
Update severity, ticket status, and contact information for a support ticket.
Add a new communication to a support ticket or get a list of all communications for a support ticket. Narrow your search of communication lists by created date or communication type.

Prerequisites

Prerequisites depend on the API operations you want to call:

To create and update support tickets, and add communication operations, you need:
- An Azure subscription ID.
- A Professional Direct, Premier, or Unified technical support plan. For more information, see Compare support plans.
- Member of the Support Request Contributor role at the subscription scope.
To list support tickets, and to list communication operations, you need:
- An Azure subscription ID
- Member of the Reader role at the subscription scope.

Operation Group	Description
Operations	List all the available Azure Support REST API operations.
Services	List the Azure products for which you can open a support ticket. Service ID is required for creating a support ticket.
Problem Classifications	List the problem classifications for the specified Azure service. Both service and problem classification Ids are required for support ticket creation.
Support Tickets	Create, update, or list the support tickets for the selected subscription. Supported ticket types include `Technical`, `Billing`, `Subscription management`, and `Service and subscription limits (quotas)`. Learn more about how to request quota for certain quota types, like the Compute payload, using the Support APIs.
Communications	Add or list the communications associated with a support ticket.

Apart from support in REST API, support ticket creation and management is available in the following interfaces and languages: