Communications - List

Reference

Service:: Support

API Version:: 2024-04-01

Lists all communications (attachments not included) for a support ticket.

You can also filter support ticket communications by CreatedDate or CommunicationType using the $filter parameter. The only type of communication supported today is Web. Output will be a paged result with nextLink, using which you can retrieve the next set of Communication results.

Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.

GET https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications?api-version=2024-04-01

With optional parameters:

GET https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications?$top={$top}&$filter={$filter}&api-version=2024-04-01

URI Parameters

Name	In	Required	Type	Description
subscriptionId	path	True	string uuid	The ID of the target subscription. The value must be an UUID.
supportTicketName	path	True	string	Support ticket name.
api-version	query	True	string	The API version to use for this operation.
$filter	query		string	The filter to apply on the operation. You can filter by communicationType and createdDate properties. CommunicationType supports Equals ('eq') operator and createdDate supports Greater Than ('gt') and Greater Than or Equals ('ge') operators. You may combine the CommunicationType and CreatedDate filters by Logical And ('and') operator.
$top	query		integer int32	The number of values to return in the collection. Default is 10 and max is 10.

Responses

Name	Type	Description
200 OK	CommunicationsListResult	Successfully retrieved communications for a support ticket.
Other Status Codes	ErrorResponse	Error response describing why the operation failed.

Security

azure_auth

Azure Active Directory OAuth2 Flow.

Type: oauth2
Flow: implicit
Authorization URL: https://login.microsoftonline.com/common/oauth2/authorize

Scopes

Name	Description
user_impersonation	impersonate your user account

Examples

List communications for a subscription support ticket

List web communication created on or after a specific date for a subscription support ticket

List web communications for a subscription support ticket

List communications for a subscription support ticket

Sample Request

HTTP

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket/communications?api-version=2024-04-01

Sample Response

Status code:: 200

{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket/communications/testmessage1",
      "name": "testmessage1",
      "type": "Microsoft.Support/communications",
      "properties": {
        "subject": "this is a test message",
        "body": "this is a test message",
        "communicationType": "web",
        "communicationDirection": "outbound",
        "sender": "user@contoso.com",
        "createdDate": "2020-03-24T20:18:19Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket/communications/testmessage2",
      "name": "testmessage2",
      "type": "Microsoft.Support/communications",
      "properties": {
        "subject": "test",
        "body": "test",
        "communicationType": "web",
        "communicationDirection": "outbound",
        "sender": "user@contoso.com",
        "createdDate": "2020-03-29T10:53:19Z"
      }
    }
  ]
}

List web communication created on or after a specific date for a subscription support ticket

Sample Request

HTTP

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket/communications?$filter=communicationType eq 'web' and createdDate ge 2020-03-10T22:08:51Z&api-version=2024-04-01

Sample Response

Status code:: 200

{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket/communications/testmessage1",
      "name": "testmessage1",
      "type": "Microsoft.Support/communications",
      "properties": {
        "subject": "this is a test message",
        "body": "this is a test message",
        "communicationType": "web",
        "communicationDirection": "outbound",
        "sender": "user@contoso.com",
        "createdDate": "2020-03-11T20:18:19Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket/communications/testmessage2",
      "name": "testmessage2",
      "type": "Microsoft.Support/communications",
      "properties": {
        "subject": "test",
        "body": "test",
        "communicationType": "web",
        "communicationDirection": "outbound",
        "sender": "user@contoso.com",
        "createdDate": "2020-03-12T10:53:19Z"
      }
    }
  ]
}

List web communications for a subscription support ticket

Sample Request

HTTP

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket/communications?$filter=communicationType eq 'web'&api-version=2024-04-01

Sample Response

Status code:: 200

{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket/communications/testmessage1",
      "name": "testmessage1",
      "type": "Microsoft.Support/communications",
      "properties": {
        "subject": "this is a test message",
        "body": "this is a test message",
        "communicationType": "web",
        "communicationDirection": "outbound",
        "sender": "user@contoso.com",
        "createdDate": "2020-03-10T20:18:19Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket/communications/testmessage2",
      "name": "testmessage2",
      "type": "Microsoft.Support/communications",
      "properties": {
        "subject": "test",
        "body": "test",
        "communicationType": "web",
        "communicationDirection": "outbound",
        "sender": "user@contoso.com",
        "createdDate": "2020-03-11T10:53:19Z"
      }
    }
  ]
}

Definitions

Name	Description
CommunicationDetails	Object that represents a Communication resource.
CommunicationDirection	Direction of communication.
CommunicationsListResult	Collection of Communication resources.
CommunicationType	Communication type.
ErrorAdditionalInfo	The resource management error additional info.
ErrorDetail	The error detail.
ErrorResponse	Error response

CommunicationDetails

Object that represents a Communication resource.

Name	Type	Description
id	string	Id of the resource.
name	string	Name of the resource.
properties.body	string	Body of the communication.
properties.communicationDirection	CommunicationDirection	Direction of communication.
properties.communicationType	CommunicationType	Communication type.
properties.createdDate	string	Time in UTC (ISO 8601 format) when the communication was created.
properties.sender	string	Email address of the sender. This property is required if called by a service principal.
properties.subject	string	Subject of the communication.
type	string	Type of the resource 'Microsoft.Support/communications'.

CommunicationDirection

Direction of communication.

Name	Type	Description
inbound	string
outbound	string