Problem Classifications - Classify Problems

Service:

Support

API Version:

2026-07-01

Classify the right problem classifications (categories) available for a specific Azure service.

POST https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/services/{problemServiceName}/classifyProblems?api-version=2026-07-01

URI Parameters

Name	In	Required	Type	Description
problemServiceName	path	True	string pattern: ^[0-9a-zA-Z_\-. ]+$	Name of the Azure service for which the problem classifications need to be retrieved.
subscriptionId	path	True	string (uuid)	The ID of the target subscription. The value must be an UUID.
api-version	query	True	string minLength: 1	The API version to use for this operation.

Request Body

Name	Required	Type	Description
issueSummary	True	string	Natural language description of the customer’s issue.
resourceId		string (arm-id)	ARM resource Id of the resource that is having the issue.

Responses

Name	Type	Description
200 OK	ProblemClassificationsClassificationOutput	The request has succeeded.
Other Status Codes	ErrorResponse	An unexpected error response.

Security

azure_auth

Azure Active Directory OAuth2 Flow.

Type: oauth2
Flow: implicit
Authorization URL: https://login.microsoftonline.com/common/oauth2/authorize

Scopes

Name	Description
user_impersonation	impersonate your user account

Examples

Classify list of problemClassifications for a specified Azure service for a subscription

Sample request

HTTP

POST https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/services/serviceId1/classifyProblems?api-version=2026-07-01

{
  "issueSummary": "Can not connect to Windows VM",
  "resourceId": "/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/rgname/providers/Microsoft.Compute/virtualMachines/vmname"
}

Sample response

Status code:

200

{
  "problemClassificationResults": [
    {
      "problemId": "problemId1",
      "title": "Problem classification title",
      "description": "Problem classification description",
      "serviceId": "serviceId1",
      "problemClassificationId": "problemClassificationId1",
      "relatedService": {
        "serviceId": "/providers/Microsoft.Support/services/40ef020e-8ae7-8d57-b538-9153c47cee69",
        "displayName": "SQL Server in VM - Linux",
        "resourceTypes": [
          "MICROSOFT.CLASSICCOMPUTE/VIRTUALMACHINES",
          "MICROSOFT.COMPUTE/VIRTUALMACHINES"
        ]
      },
      "articleId": "articleId1"
    }
  ]
}

Definitions

Name	Description
ErrorAdditionalInfo	The resource management error additional info.
ErrorDetail	The error detail.
ErrorResponse	Error response
ProblemClassificationsClassificationInput	Input to problem classification Classification API.
ProblemClassificationsClassificationOutput	Output of the problem classification Classification API.
ProblemClassificationsClassificationResult	ProblemClassification Classification result object.

ErrorAdditionalInfo

Object

The resource management error additional info.

Name	Type	Description
info	object	The additional info.
type	string	The additional info type.

ErrorDetail

Object

The error detail.

Name	Type	Description
additionalInfo	ErrorAdditionalInfo[]	The error additional info.
code	string	The error code.
details	ErrorDetail[]	The error details.
message	string	The error message.
target	string	The error target.

ErrorResponse

Object

Error response

Name	Type	Description
error	ErrorDetail	The error object.

ProblemClassificationsClassificationInput

Object

Input to problem classification Classification API.

Name	Type	Description
issueSummary	string	Natural language description of the customer’s issue.
resourceId	string (arm-id)	ARM resource Id of the resource that is having the issue.

ProblemClassificationsClassificationOutput

Object

Output of the problem classification Classification API.

Name	Type	Description
problemClassificationResults	ProblemClassificationsClassificationResult[]	Set of problem classification objects classified.

ProblemClassificationsClassificationResult

Object

ProblemClassification Classification result object.

Name	Type	Description
articleId	string	Identifier of the article associated with this problem classification result. This value is populated only when a related article is available; otherwise it is omitted.
description	string	Description of the problem classification result.
problemClassificationId	string	Identifier that may be used for support ticket creation.
problemId	string	Identifier that may be used for solution discovery or some other purposes.
relatedService.displayName	string	Localized name of the azure service.
relatedService.resourceTypes	string[]	List of applicable ARM resource types for this service.
relatedService.serviceId	string (arm-id)	Azure resource Id of the service.
serviceId	string	Identifier of the service associated with this problem classification result.
title	string	Title of the problem classification result.