Support Tickets - Get

Service:

Support

API Version:

2026-07-01

Get ticket details for an Azure subscription. Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.

GET https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}?api-version=2026-07-01

URI Parameters

Name	In	Required	Type	Description
subscriptionId	path	True	string (uuid)	The ID of the target subscription. The value must be an UUID.
supportTicketName	path	True	string	The name of the SupportTicketDetails
api-version	query	True	string minLength: 1	The API version to use for this operation.

Responses

Name	Type	Description
200 OK	SupportTicketDetails	Azure operation completed successfully.
Other Status Codes	ErrorResponse	An unexpected error response.

Security

azure_auth

Azure Active Directory OAuth2 Flow.

Type: oauth2
Flow: implicit
Authorization URL: https://login.microsoftonline.com/common/oauth2/authorize

Scopes

Name	Description
user_impersonation	impersonate your user account

Examples

Get details of a subscription ticket

Sample request

HTTP

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2026-07-01

Sample response

Status code:

200

{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "This is a test - please ignore",
    "advancedDiagnosticConsent": "No",
    "communityForumPost": "https://learn.microsoft.com/en-us/answers/questions/2283704/unverified-app-listed-under-applications-from-pers",
    "contactDetails": {
      "country": "USA",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "directConnectEscalation": {
      "azureEEStatus": "EscalationUnavailable"
    },
    "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
    "require24X7Response": false,
    "serviceDisplayName": "Subscription management",
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "minimal",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": "xyz@contoso.com"
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "118032014183770",
    "title": "Test - please ignore",
    "supportChannel": "Email",
    "chatConversationStatus": "None"
  }
}

Definitions

Name	Description
ChatConversationStatus	Status of the chat conversation associated with the support ticket.
Consent	Advanced diagnostic consent to be updated on the support ticket.
ContactProfile	Contact information associated with the support ticket.
createdByType	The type of identity that created the resource.
DirectConnectEscalation	Direct Connect Escalation details for a support ticket.
ErrorAdditionalInfo	The resource management error additional info.
ErrorDetail	The error detail.
ErrorResponse	Error response
EscalationStatus	Status of Direct Connect Escalation.
IsTemporaryTicket	This property indicates if support ticket is a temporary ticket.
PreferredContactMethod	Preferred contact method.
QuotaChangeRequest	This property is required for providing the region and new quota limits.
QuotaTicketDetails	Additional set of information required for quota increase support ticket for certain quota types, e.g.: Virtual machine cores. Get complete details about Quota payload support request along with examples at Support quota request.
SecondaryConsent	This property indicates secondary consent for the support ticket.
ServiceLevelAgreement	Service Level Agreement details for a support ticket.
SeverityLevel	A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.
SupportChannel	Support channel type for the support ticket.
SupportEngineer	Support engineer information.
SupportTicketDetails	Object that represents SupportTicketDetails resource.
systemData	Metadata pertaining to creation and last modification of the resource.
TechnicalTicketDetails	Additional information for technical support ticket.
UserConsent	User consent value provided

ChatConversationStatus

Enumeration

Status of the chat conversation associated with the support ticket.

Value	Description
Active	Chat conversation is currently active.
Closed	Chat conversation has been closed.

Consent

Enumeration

Advanced diagnostic consent to be updated on the support ticket.

Value	Description
Yes
No

ContactProfile

Object

Contact information associated with the support ticket.

Name	Type	Description
additionalEmailAddresses	string[]	Additional email addresses listed will be copied on any correspondence about the support ticket.
country	string	Country of the user. This is the ISO 3166-1 alpha-3 code.
firstName	string	First name.
lastName	string	Last name.
phoneNumber	string	Phone number. This is required if preferred contact method is phone. It is also required when submitting 'critical' or 'highestcriticalimpact' severity cases.
preferredContactMethod	PreferredContactMethod	Preferred contact method.
preferredSupportLanguage	string	Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.
preferredTimeZone	string	Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.
primaryEmailAddress	string	Primary email address.

createdByType

Enumeration

The type of identity that created the resource.

Value	Description
User
Application
ManagedIdentity
Key

DirectConnectEscalation

Object

Direct Connect Escalation details for a support ticket.

Name	Type	Description
allowedSeverities	SeverityLevel[]	An array containing the allowed severities for direct connect escalation.
azureEEStatus	EscalationStatus	Status of Direct Connect Escalation.
reasonForEscalation	string	Reason for escalation / business impact.

ErrorAdditionalInfo

Object

The resource management error additional info.

Name	Type	Description
info	object	The additional info.
type	string	The additional info type.

ErrorDetail

Object

The error detail.

Name	Type	Description
additionalInfo	ErrorAdditionalInfo[]	The error additional info.
code	string	The error code.
details	ErrorDetail[]	The error details.
message	string	The error message.
target	string	The error target.

ErrorResponse

Object

Error response

Name	Type	Description
error	ErrorDetail	The error object.

EscalationStatus

Enumeration

Status of Direct Connect Escalation.

Value	Description
EscalationAvailable	Escalation is available and uninitiated
EscalationInitiated	Escalation is unavailable and has been initiated
EscalationProcessed	Escalation is unavailable and has finished processing after being initiated
EscalationUnsupported	Escalation is unavailable and cannot be initiated due to direct escalation being unsupported on this product or topic
EscalationUnavailable	Escalation is unavailable and cannot be initiated due to customer not being enrolled to direct escalation

IsTemporaryTicket

Enumeration

This property indicates if support ticket is a temporary ticket.

Value	Description
Yes
No

PreferredContactMethod

Enumeration

Preferred contact method.

Value	Description
email
phone

QuotaChangeRequest

Object

This property is required for providing the region and new quota limits.

Name	Type	Description
payload	string	Payload of the quota increase request.
region	string	Region for which the quota increase request is being made.

QuotaTicketDetails

Object

Additional set of information required for quota increase support ticket for certain quota types, e.g.: Virtual machine cores. Get complete details about Quota payload support request along with examples at Support quota request.

Name	Type	Description
quotaChangeRequestSubType	string	Required for certain quota types when there is a sub type, such as Batch, for which you are requesting a quota increase.
quotaChangeRequestVersion	string	Quota change request version.
quotaChangeRequests	QuotaChangeRequest[]	This property is required for providing the region and new quota limits.

SecondaryConsent

Object

This property indicates secondary consent for the support ticket.

Name	Type	Description
type	string	The service name for which the secondary consent is being provided. The value needs to be retrieved from the Problem Classification API response.
userConsent	UserConsent	User consent value provided

ServiceLevelAgreement

Object

Service Level Agreement details for a support ticket.

Name	Type	Description
expirationTime	string (date-time)	Time in UTC (ISO 8601 format) when the service level agreement expires.
slaMinutes	integer (int32)	Service Level Agreement in minutes.
startTime	string (date-time)	Time in UTC (ISO 8601 format) when the service level agreement starts.

SeverityLevel

Enumeration

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.

Value	Description
minimal
moderate
critical
highestcriticalimpact

SupportChannel

Enumeration

Support channel type for the support ticket.

Value	Description
Chat	Chat support channel.
Web	Web support channel.

SupportEngineer

Object

Support engineer information.

Name	Type	Description
emailAddress	string	Email address of the Azure Support engineer assigned to the support ticket.

SupportTicketDetails

Object

Object that represents SupportTicketDetails resource.

Name	Type	Description
id	string (arm-id)	Fully qualified resource ID for the resource. E.g. "/subscriptions/{subscriptionId}/resourceGroups/{resourceGroupName}/providers/{resourceProviderNamespace}/{resourceType}/{resourceName}"
name	string	The name of the resource
properties.advancedDiagnosticConsent	Consent	Advanced diagnostic consent to be updated on the support ticket.
properties.chatConversationStatus	ChatConversationStatus	Status of the chat conversation associated with the support ticket.
properties.communityForumPost	string	Contains a link to the post on the community forum.
properties.contactDetails	ContactProfile	Contact information of the user requesting to create a support ticket.
properties.createdDate	string (date-time)	Time in UTC (ISO 8601 format) when the support ticket was created.
properties.description	string	Detailed description of the question or issue.
properties.directConnectEscalation	DirectConnectEscalation	Direct Connect Escalation details for a support ticket.
properties.enrollmentId	string	Enrollment Id associated with the support ticket.
properties.fileWorkspaceName	string	File workspace name.
properties.isTemporaryTicket	IsTemporaryTicket	This property indicates if support ticket is a temporary ticket.
properties.modifiedDate	string (date-time)	Time in UTC (ISO 8601 format) when the support ticket was last modified.
properties.problemClassificationDisplayName	string	Localized name of problem classification.
properties.problemClassificationId	string	Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.
properties.problemScopingQuestions	string	Problem scoping questions associated with the support ticket.
properties.problemStartTime	string (date-time)	Time in UTC (ISO 8601 format) when the problem started.
properties.quotaTicketDetails	QuotaTicketDetails	Additional ticket details associated with a quota support ticket request.
properties.require24X7Response	boolean	Indicates if this requires a 24x7 response from Azure.
properties.secondaryConsent	SecondaryConsent[]	This property indicates secondary consents for the support ticket
properties.serviceDisplayName	string	Localized name of the Azure service.
properties.serviceId	string	This is the resource Id of the Azure service resource associated with the support ticket.
properties.serviceLevelAgreement	ServiceLevelAgreement	Service Level Agreement information for this support ticket.
properties.severity	SeverityLevel	A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.
properties.status	string	Status of the support ticket.
properties.supportChannel	SupportChannel	Support channel type for the support ticket.
properties.supportEngineer	SupportEngineer	Information about the support engineer working on this support ticket.
properties.supportPlanDisplayName	string	Support plan type associated with the support ticket.
properties.supportPlanId	string	Support plan id associated with the support ticket.
properties.supportPlanType	string	Support plan type associated with the support ticket.
properties.supportTicketId	string	System generated support ticket Id that is unique.
properties.technicalTicketDetails	TechnicalTicketDetails	Additional ticket details associated with a technical support ticket request.
properties.title	string	Title of the support ticket.
systemData	systemData	Azure Resource Manager metadata containing createdBy and modifiedBy information.
type	string	The type of the resource. E.g. "Microsoft.Compute/virtualMachines" or "Microsoft.Storage/storageAccounts"

systemData

Object

Metadata pertaining to creation and last modification of the resource.

Name	Type	Description
createdAt	string (date-time)	The timestamp of resource creation (UTC).
createdBy	string	The identity that created the resource.
createdByType	createdByType	The type of identity that created the resource.
lastModifiedAt	string (date-time)	The timestamp of resource last modification (UTC)
lastModifiedBy	string	The identity that last modified the resource.
lastModifiedByType	createdByType	The type of identity that last modified the resource.

TechnicalTicketDetails

Object

Additional information for technical support ticket.

Name	Type	Description
resourceId	string	This is the resource Id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created.

UserConsent

Enumeration

User consent value provided

Value	Description
Yes
No