Support Tickets - Update

Service:

Support

API Version:

2020-04-01

This API allows you to update the severity level, ticket status, and your contact information in the support ticket.

Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.

Changing the ticket status to closed is allowed only on an unassigned case. When an engineer is actively working on the ticket, send your ticket closure request by sending a note to your engineer.

PATCH https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}?api-version=2020-04-01

URI Parameters

Name	In	Required	Type	Description
subscriptionId	path	True	string	Azure subscription Id.
supportTicketName	path	True	string	Support ticket name.
api-version	query	True	string	API version.

Request Body

Name	Type	Description
contactDetails	UpdateContactProfile	Contact details to be updated on the support ticket.
severity	SeverityLevel	Severity level.
status	Status	Status to be updated on the ticket.

Responses

Name	Type	Description
200 OK	SupportTicketDetails	Successfully updated support ticket.
Other Status Codes	ExceptionResponse	Error response describing why the operation failed.

Security

azure_auth

Azure Active Directory OAuth2 Flow.

Type: oauth2
Flow: implicit
Authorization URL: https://login.microsoftonline.com/common/oauth2/authorize

Scopes

Name	Description
user_impersonation	impersonate your user account

Examples

Update contact details of a support ticket

Update severity of a support ticket

Update status of a support ticket

Update contact details of a support ticket

Sample request

HTTP

PATCH https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "contactDetails": {
    "firstName": "first name",
    "lastName": "last name",
    "preferredContactMethod": "email",
    "primaryEmailAddress": "test.name@contoso.com",
    "additionalEmailAddresses": [
      "tname@contoso.com",
      "teamtest@contoso.com"
    ],
    "phoneNumber": "123-456-7890",
    "preferredTimeZone": "Pacific Standard Time",
    "country": "USA",
    "preferredSupportLanguage": "en-US"
  }
}

Java

import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.SupportTicketDetails;
import com.azure.resourcemanager.support.models.UpdateContactProfile;
import java.util.Arrays;

/** Samples for SupportTickets Update. */
public final class Main {
    /*
     * x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateContactDetailsOfSupportTicketForSubscription.json
     */
    /**
     * Sample code: Update contact details of a support ticket.
     *
     * @param manager Entry point to SupportManager.
     */
    public static void updateContactDetailsOfASupportTicket(com.azure.resourcemanager.support.SupportManager manager) {
        SupportTicketDetails resource =
            manager.supportTickets().getWithResponse("testticket", com.azure.core.util.Context.NONE).getValue();
        resource
            .update()
            .withContactDetails(
                new UpdateContactProfile()
                    .withFirstName("first name")
                    .withLastName("last name")
                    .withPreferredContactMethod(PreferredContactMethod.EMAIL)
                    .withPrimaryEmailAddress("test.name@contoso.com")
                    .withAdditionalEmailAddresses(Arrays.asList("tname@contoso.com", "teamtest@contoso.com"))
                    .withPhoneNumber("123-456-7890")
                    .withPreferredTimeZone("Pacific Standard Time")
                    .withCountry("USA")
                    .withPreferredSupportLanguage("en-US"))
            .apply();
    }
}

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

Python

from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport

"""
# PREREQUISITES
    pip install azure-identity
    pip install azure-mgmt-support
# USAGE
    python update_contact_details_of_a_support_ticket.py

    Before run the sample, please set the values of the client ID, tenant ID and client secret
    of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
    AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
    https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""


def main():
    client = MicrosoftSupport(
        credential=DefaultAzureCredential(),
        subscription_id="subid",
    )

    response = client.support_tickets.update(
        support_ticket_name="testticket",
        update_support_ticket={
            "contactDetails": {
                "additionalEmailAddresses": ["tname@contoso.com", "teamtest@contoso.com"],
                "country": "USA",
                "firstName": "first name",
                "lastName": "last name",
                "phoneNumber": "123-456-7890",
                "preferredContactMethod": "email",
                "preferredSupportLanguage": "en-US",
                "preferredTimeZone": "Pacific Standard Time",
                "primaryEmailAddress": "test.name@contoso.com",
            }
        },
    )
    print(response)


# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateContactDetailsOfSupportTicketForSubscription.json
if __name__ == "__main__":
    main()

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

Go

package armsupport_test

import (
	"context"
	"log"

	"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
	"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
	"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)

// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/7a2ac91de424f271cf91cc8009f3fe9ee8249086/specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateContactDetailsOfSupportTicketForSubscription.json
func ExampleTicketsClient_Update_updateContactDetailsOfASupportTicket() {
	cred, err := azidentity.NewDefaultAzureCredential(nil)
	if err != nil {
		log.Fatalf("failed to obtain a credential: %v", err)
	}
	ctx := context.Background()
	clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
	if err != nil {
		log.Fatalf("failed to create client: %v", err)
	}
	res, err := clientFactory.NewTicketsClient().Update(ctx, "testticket", armsupport.UpdateSupportTicket{
		ContactDetails: &armsupport.UpdateContactProfile{
			AdditionalEmailAddresses: []*string{
				to.Ptr("tname@contoso.com"),
				to.Ptr("teamtest@contoso.com")},
			Country:                  to.Ptr("USA"),
			FirstName:                to.Ptr("first name"),
			LastName:                 to.Ptr("last name"),
			PhoneNumber:              to.Ptr("123-456-7890"),
			PreferredContactMethod:   to.Ptr(armsupport.PreferredContactMethodEmail),
			PreferredSupportLanguage: to.Ptr("en-US"),
			PreferredTimeZone:        to.Ptr("Pacific Standard Time"),
			PrimaryEmailAddress:      to.Ptr("test.name@contoso.com"),
		},
	}, nil)
	if err != nil {
		log.Fatalf("failed to finish the request: %v", err)
	}
	// You could use response here. We use blank identifier for just demo purposes.
	_ = res
	// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
	// res.TicketDetails = armsupport.TicketDetails{
	// 	Name: to.Ptr("testticket"),
	// 	Type: to.Ptr("Microsoft.Support/supportTickets"),
	// 	ID: to.Ptr("/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket"),
	// 	Properties: &armsupport.TicketDetailsProperties{
	// 		Description: to.Ptr("This is a test - please ignore"),
	// 		ContactDetails: &armsupport.ContactProfile{
	// 			AdditionalEmailAddresses: []*string{
	// 				to.Ptr("tname@contoso.com"),
	// 				to.Ptr("teamtest@contoso.com")},
	// 				Country: to.Ptr("USA"),
	// 				FirstName: to.Ptr("first name"),
	// 				LastName: to.Ptr("last name"),
	// 				PhoneNumber: to.Ptr("123-456-7890"),
	// 				PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
	// 				PreferredSupportLanguage: to.Ptr("en-US"),
	// 				PreferredTimeZone: to.Ptr("Pacific Standard Time"),
	// 				PrimaryEmailAddress: to.Ptr("test.name@contoso.com"),
	// 			},
	// 			CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
	// 			ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
	// 			ProblemClassificationDisplayName: to.Ptr("Add or Edit VAT, TAX ID, or PO Number"),
	// 			ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid"),
	// 			Require24X7Response: to.Ptr(false),
	// 			ServiceDisplayName: to.Ptr("Subscription management"),
	// 			ServiceID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid"),
	// 			ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
	// 				ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
	// 				SLAMinutes: to.Ptr[int32](240),
	// 				StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
	// 			},
	// 			Severity: to.Ptr(armsupport.SeverityLevelCritical),
	// 			Status: to.Ptr("Open"),
	// 			SupportEngineer: &armsupport.Engineer{
	// 				EmailAddress: to.Ptr("xyz@contoso.com"),
	// 			},
	// 			SupportPlanType: to.Ptr("Premier"),
	// 			SupportTicketID: to.Ptr("118032014183770"),
	// 			Title: to.Ptr("Test - please ignore"),
	// 		},
	// 	}
}

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

JavaScript

const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");

/**
 * This sample demonstrates how to This API allows you to update the severity level, ticket status, and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.<br/><br/>Changing the ticket status to _closed_ is allowed only on an unassigned case. When an engineer is actively working on the ticket, send your ticket closure request by sending a note to your engineer.
 *
 * @summary This API allows you to update the severity level, ticket status, and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.<br/><br/>Changing the ticket status to _closed_ is allowed only on an unassigned case. When an engineer is actively working on the ticket, send your ticket closure request by sending a note to your engineer.
 * x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateContactDetailsOfSupportTicketForSubscription.json
 */
async function updateContactDetailsOfASupportTicket() {
  const subscriptionId = process.env["SUPPORT_SUBSCRIPTION_ID"] || "subid";
  const supportTicketName = "testticket";
  const updateSupportTicket = {
    contactDetails: {
      additionalEmailAddresses: ["tname@contoso.com", "teamtest@contoso.com"],
      country: "USA",
      firstName: "first name",
      lastName: "last name",
      phoneNumber: "123-456-7890",
      preferredContactMethod: "email",
      preferredSupportLanguage: "en-US",
      preferredTimeZone: "Pacific Standard Time",
      primaryEmailAddress: "test.name@contoso.com",
    },
  };
  const credential = new DefaultAzureCredential();
  const client = new MicrosoftSupport(credential, subscriptionId);
  const result = await client.supportTickets.update(supportTicketName, updateSupportTicket);
  console.log(result);
}

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

dotnet

using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support;
using Azure.ResourceManager.Support.Models;

// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateContactDetailsOfSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Update" operation, for the dependent resources, they will have to be created separately.

// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);

// this example assumes you already have this SupportTicketResource created on azure
// for more information of creating SupportTicketResource, please refer to the document of SupportTicketResource
string subscriptionId = "subid";
string supportTicketName = "testticket";
ResourceIdentifier supportTicketResourceId = SupportTicketResource.CreateResourceIdentifier(subscriptionId, supportTicketName);
SupportTicketResource supportTicket = client.GetSupportTicketResource(supportTicketResourceId);

// invoke the operation
SupportTicketPatch patch = new SupportTicketPatch()
{
    ContactDetails = new SupportContactProfileContent()
    {
        FirstName = "first name",
        LastName = "last name",
        PreferredContactMethod = PreferredContactMethod.Email,
        PrimaryEmailAddress = "test.name@contoso.com",
        AdditionalEmailAddresses =
        {
        "tname@contoso.com","teamtest@contoso.com"
        },
        PhoneNumber = "123-456-7890",
        PreferredTimeZone = "Pacific Standard Time",
        Country = "USA",
        PreferredSupportLanguage = "en-US",
    },
};
SupportTicketResource result = await supportTicket.UpdateAsync(patch);

// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

Sample response

Status code:

200

{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "118032014183770",
    "description": "This is a test - please ignore",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
    "problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
    "severity": "critical",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "first name",
      "lastName": "last name",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "test.name@contoso.com",
      "additionalEmailAddresses": [
        "tname@contoso.com",
        "teamtest@contoso.com"
      ],
      "phoneNumber": "123-456-7890",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "USA",
      "preferredSupportLanguage": "en-US"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": "xyz@contoso.com"
    },
    "supportPlanType": "Premier",
    "title": "Test - please ignore",
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "serviceDisplayName": "Subscription management",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Update severity of a support ticket

Sample request

HTTP

PATCH https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "severity": "critical"
}

Java

import com.azure.resourcemanager.support.models.SeverityLevel;
import com.azure.resourcemanager.support.models.SupportTicketDetails;

/** Samples for SupportTickets Update. */
public final class Main {
    /*
     * x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateSeverityOfSupportTicketForSubscription.json
     */
    /**
     * Sample code: Update severity of a support ticket.
     *
     * @param manager Entry point to SupportManager.
     */
    public static void updateSeverityOfASupportTicket(com.azure.resourcemanager.support.SupportManager manager) {
        SupportTicketDetails resource =
            manager.supportTickets().getWithResponse("testticket", com.azure.core.util.Context.NONE).getValue();
        resource.update().withSeverity(SeverityLevel.CRITICAL).apply();
    }
}

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

Python

from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport

"""
# PREREQUISITES
    pip install azure-identity
    pip install azure-mgmt-support
# USAGE
    python update_severity_of_a_support_ticket.py

    Before run the sample, please set the values of the client ID, tenant ID and client secret
    of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
    AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
    https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""


def main():
    client = MicrosoftSupport(
        credential=DefaultAzureCredential(),
        subscription_id="subid",
    )

    response = client.support_tickets.update(
        support_ticket_name="testticket",
        update_support_ticket={"severity": "critical"},
    )
    print(response)


# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateSeverityOfSupportTicketForSubscription.json
if __name__ == "__main__":
    main()

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

Go

package armsupport_test

import (
	"context"
	"log"

	"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
	"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
	"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)

// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/7a2ac91de424f271cf91cc8009f3fe9ee8249086/specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateSeverityOfSupportTicketForSubscription.json
func ExampleTicketsClient_Update_updateSeverityOfASupportTicket() {
	cred, err := azidentity.NewDefaultAzureCredential(nil)
	if err != nil {
		log.Fatalf("failed to obtain a credential: %v", err)
	}
	ctx := context.Background()
	clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
	if err != nil {
		log.Fatalf("failed to create client: %v", err)
	}
	res, err := clientFactory.NewTicketsClient().Update(ctx, "testticket", armsupport.UpdateSupportTicket{
		Severity: to.Ptr(armsupport.SeverityLevelCritical),
	}, nil)
	if err != nil {
		log.Fatalf("failed to finish the request: %v", err)
	}
	// You could use response here. We use blank identifier for just demo purposes.
	_ = res
	// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
	// res.TicketDetails = armsupport.TicketDetails{
	// 	Name: to.Ptr("testticket"),
	// 	Type: to.Ptr("Microsoft.Support/supportTickets"),
	// 	ID: to.Ptr("/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket"),
	// 	Properties: &armsupport.TicketDetailsProperties{
	// 		Description: to.Ptr("This is a test - please ignore"),
	// 		ContactDetails: &armsupport.ContactProfile{
	// 			AdditionalEmailAddresses: []*string{
	// 				to.Ptr("tname@contoso.com"),
	// 				to.Ptr("teamtest@contoso.com")},
	// 				Country: to.Ptr("USA"),
	// 				FirstName: to.Ptr("abc"),
	// 				LastName: to.Ptr("xyz"),
	// 				PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
	// 				PreferredSupportLanguage: to.Ptr("en-US"),
	// 				PreferredTimeZone: to.Ptr("Pacific Standard Time"),
	// 				PrimaryEmailAddress: to.Ptr("test.name@contoso.com"),
	// 			},
	// 			CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
	// 			ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
	// 			ProblemClassificationDisplayName: to.Ptr("Add or Edit VAT, TAX ID, or PO Number"),
	// 			ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid"),
	// 			Require24X7Response: to.Ptr(false),
	// 			ServiceDisplayName: to.Ptr("Subscription management"),
	// 			ServiceID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid"),
	// 			ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
	// 				ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
	// 				SLAMinutes: to.Ptr[int32](240),
	// 				StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
	// 			},
	// 			Severity: to.Ptr(armsupport.SeverityLevelCritical),
	// 			Status: to.Ptr("Open"),
	// 			SupportEngineer: &armsupport.Engineer{
	// 				EmailAddress: to.Ptr("xyz@contoso.com"),
	// 			},
	// 			SupportPlanType: to.Ptr("Premier"),
	// 			SupportTicketID: to.Ptr("118032014183770"),
	// 			Title: to.Ptr("Test - please ignore"),
	// 		},
	// 	}
}

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

JavaScript

const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");

/**
 * This sample demonstrates how to This API allows you to update the severity level, ticket status, and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.<br/><br/>Changing the ticket status to _closed_ is allowed only on an unassigned case. When an engineer is actively working on the ticket, send your ticket closure request by sending a note to your engineer.
 *
 * @summary This API allows you to update the severity level, ticket status, and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.<br/><br/>Changing the ticket status to _closed_ is allowed only on an unassigned case. When an engineer is actively working on the ticket, send your ticket closure request by sending a note to your engineer.
 * x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateSeverityOfSupportTicketForSubscription.json
 */
async function updateSeverityOfASupportTicket() {
  const subscriptionId = process.env["SUPPORT_SUBSCRIPTION_ID"] || "subid";
  const supportTicketName = "testticket";
  const updateSupportTicket = { severity: "critical" };
  const credential = new DefaultAzureCredential();
  const client = new MicrosoftSupport(credential, subscriptionId);
  const result = await client.supportTickets.update(supportTicketName, updateSupportTicket);
  console.log(result);
}

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

dotnet

using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support;
using Azure.ResourceManager.Support.Models;

// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateSeverityOfSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Update" operation, for the dependent resources, they will have to be created separately.

// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);

// this example assumes you already have this SupportTicketResource created on azure
// for more information of creating SupportTicketResource, please refer to the document of SupportTicketResource
string subscriptionId = "subid";
string supportTicketName = "testticket";
ResourceIdentifier supportTicketResourceId = SupportTicketResource.CreateResourceIdentifier(subscriptionId, supportTicketName);
SupportTicketResource supportTicket = client.GetSupportTicketResource(supportTicketResourceId);

// invoke the operation
SupportTicketPatch patch = new SupportTicketPatch()
{
    Severity = SupportSeverityLevel.Critical,
};
SupportTicketResource result = await supportTicket.UpdateAsync(patch);

// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

Sample response

Status code:

200

{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "118032014183770",
    "description": "This is a test - please ignore",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
    "problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
    "severity": "critical",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "test.name@contoso.com",
      "additionalEmailAddresses": [
        "tname@contoso.com",
        "teamtest@contoso.com"
      ],
      "preferredTimeZone": "Pacific Standard Time",
      "country": "USA",
      "preferredSupportLanguage": "en-US"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": "xyz@contoso.com"
    },
    "supportPlanType": "Premier",
    "title": "Test - please ignore",
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "serviceDisplayName": "Subscription management",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Update status of a support ticket

Sample request

HTTP

PATCH https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "status": "closed"
}

Java

import com.azure.resourcemanager.support.models.Status;
import com.azure.resourcemanager.support.models.SupportTicketDetails;

/** Samples for SupportTickets Update. */
public final class Main {
    /*
     * x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateStatusOfSupportTicketForSubscription.json
     */
    /**
     * Sample code: Update status of a support ticket.
     *
     * @param manager Entry point to SupportManager.
     */
    public static void updateStatusOfASupportTicket(com.azure.resourcemanager.support.SupportManager manager) {
        SupportTicketDetails resource =
            manager.supportTickets().getWithResponse("testticket", com.azure.core.util.Context.NONE).getValue();
        resource.update().withStatus(Status.CLOSED).apply();
    }
}

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

Python

from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport

"""
# PREREQUISITES
    pip install azure-identity
    pip install azure-mgmt-support
# USAGE
    python update_status_of_a_support_ticket.py

    Before run the sample, please set the values of the client ID, tenant ID and client secret
    of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
    AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
    https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""


def main():
    client = MicrosoftSupport(
        credential=DefaultAzureCredential(),
        subscription_id="subid",
    )

    response = client.support_tickets.update(
        support_ticket_name="testticket",
        update_support_ticket={"status": "closed"},
    )
    print(response)


# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateStatusOfSupportTicketForSubscription.json
if __name__ == "__main__":
    main()

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

Go

package armsupport_test

import (
	"context"
	"log"

	"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
	"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
	"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)

// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/7a2ac91de424f271cf91cc8009f3fe9ee8249086/specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateStatusOfSupportTicketForSubscription.json
func ExampleTicketsClient_Update_updateStatusOfASupportTicket() {
	cred, err := azidentity.NewDefaultAzureCredential(nil)
	if err != nil {
		log.Fatalf("failed to obtain a credential: %v", err)
	}
	ctx := context.Background()
	clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
	if err != nil {
		log.Fatalf("failed to create client: %v", err)
	}
	res, err := clientFactory.NewTicketsClient().Update(ctx, "testticket", armsupport.UpdateSupportTicket{
		Status: to.Ptr(armsupport.StatusClosed),
	}, nil)
	if err != nil {
		log.Fatalf("failed to finish the request: %v", err)
	}
	// You could use response here. We use blank identifier for just demo purposes.
	_ = res
	// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
	// res.TicketDetails = armsupport.TicketDetails{
	// 	Name: to.Ptr("testticket"),
	// 	Type: to.Ptr("Microsoft.Support/supportTickets"),
	// 	ID: to.Ptr("/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket"),
	// 	Properties: &armsupport.TicketDetailsProperties{
	// 		Description: to.Ptr("This is a test - please ignore"),
	// 		ContactDetails: &armsupport.ContactProfile{
	// 			AdditionalEmailAddresses: []*string{
	// 				to.Ptr("tname@contoso.com"),
	// 				to.Ptr("teamtest@contoso.com")},
	// 				Country: to.Ptr("USA"),
	// 				FirstName: to.Ptr("abc"),
	// 				LastName: to.Ptr("xyz"),
	// 				PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
	// 				PreferredSupportLanguage: to.Ptr("en-US"),
	// 				PreferredTimeZone: to.Ptr("Pacific Standard Time"),
	// 				PrimaryEmailAddress: to.Ptr("test.name@contoso.com"),
	// 			},
	// 			CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
	// 			ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
	// 			ProblemClassificationDisplayName: to.Ptr("Add or Edit VAT, TAX ID, or PO Number"),
	// 			ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid"),
	// 			Require24X7Response: to.Ptr(false),
	// 			ServiceDisplayName: to.Ptr("Subscription management"),
	// 			ServiceID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid"),
	// 			ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
	// 				ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
	// 				SLAMinutes: to.Ptr[int32](240),
	// 				StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
	// 			},
	// 			Severity: to.Ptr(armsupport.SeverityLevelCritical),
	// 			Status: to.Ptr("Closed"),
	// 			SupportEngineer: &armsupport.Engineer{
	// 			},
	// 			SupportPlanType: to.Ptr("Premier"),
	// 			SupportTicketID: to.Ptr("118032014183770"),
	// 			Title: to.Ptr("Test - please ignore"),
	// 		},
	// 	}
}

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

JavaScript

const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");

/**
 * This sample demonstrates how to This API allows you to update the severity level, ticket status, and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.<br/><br/>Changing the ticket status to _closed_ is allowed only on an unassigned case. When an engineer is actively working on the ticket, send your ticket closure request by sending a note to your engineer.
 *
 * @summary This API allows you to update the severity level, ticket status, and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.<br/><br/>Changing the ticket status to _closed_ is allowed only on an unassigned case. When an engineer is actively working on the ticket, send your ticket closure request by sending a note to your engineer.
 * x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateStatusOfSupportTicketForSubscription.json
 */
async function updateStatusOfASupportTicket() {
  const subscriptionId = process.env["SUPPORT_SUBSCRIPTION_ID"] || "subid";
  const supportTicketName = "testticket";
  const updateSupportTicket = { status: "closed" };
  const credential = new DefaultAzureCredential();
  const client = new MicrosoftSupport(credential, subscriptionId);
  const result = await client.supportTickets.update(supportTicketName, updateSupportTicket);
  console.log(result);
}

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

dotnet

using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support;
using Azure.ResourceManager.Support.Models;

// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/examples/UpdateStatusOfSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Update" operation, for the dependent resources, they will have to be created separately.

// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);

// this example assumes you already have this SupportTicketResource created on azure
// for more information of creating SupportTicketResource, please refer to the document of SupportTicketResource
string subscriptionId = "subid";
string supportTicketName = "testticket";
ResourceIdentifier supportTicketResourceId = SupportTicketResource.CreateResourceIdentifier(subscriptionId, supportTicketName);
SupportTicketResource supportTicket = client.GetSupportTicketResource(supportTicketResourceId);

// invoke the operation
SupportTicketPatch patch = new SupportTicketPatch()
{
    Status = SupportTicketStatus.Closed,
};
SupportTicketResource result = await supportTicket.UpdateAsync(patch);

// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");

To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue

Sample response

Status code:

200

{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "118032014183770",
    "description": "This is a test - please ignore",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
    "problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
    "severity": "critical",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "test.name@contoso.com",
      "additionalEmailAddresses": [
        "tname@contoso.com",
        "teamtest@contoso.com"
      ],
      "preferredTimeZone": "Pacific Standard Time",
      "country": "USA",
      "preferredSupportLanguage": "en-US"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "Test - please ignore",
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "serviceDisplayName": "Subscription management",
    "status": "Closed",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Definitions

Name	Description
ContactProfile	Contact information associated with the support ticket.
ExceptionResponse	The API error.
PreferredContactMethod	Preferred contact method.
QuotaChangeRequest	This property is required for providing the region and new quota limits.
QuotaTicketDetails	Additional set of information required for quota increase support ticket for certain quota types, e.g.: Virtual machine cores. Get complete details about Quota payload support request along with examples at Support quota request.
ServiceError	The API error details.
ServiceErrorDetail	The error details.
ServiceLevelAgreement	Service Level Agreement details for a support ticket.
SeverityLevel	A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.
Status	Status to be updated on the ticket.
SupportEngineer	Support engineer information.
SupportTicketDetails	Object that represents SupportTicketDetails resource.
TechnicalTicketDetails	Additional information for technical support ticket.
UpdateContactProfile	Contact information associated with the support ticket.
UpdateSupportTicket	Updates severity, ticket status, and contact details in the support ticket.

ContactProfile

Contact information associated with the support ticket.

Name	Type	Description
additionalEmailAddresses	string[]	Additional email addresses listed will be copied on any correspondence about the support ticket.
country	string	Country of the user. This is the ISO 3166-1 alpha-3 code.
firstName	string	First name.
lastName	string	Last name.
phoneNumber	string	Phone number. This is required if preferred contact method is phone.
preferredContactMethod	PreferredContactMethod	Preferred contact method.
preferredSupportLanguage	string	Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.
preferredTimeZone	string	Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.
primaryEmailAddress	string	Primary email address.

ExceptionResponse

The API error.

Name	Type	Description
error	ServiceError	The API error details.

PreferredContactMethod

Preferred contact method.

Name	Type	Description
email	string
phone	string

QuotaChangeRequest

This property is required for providing the region and new quota limits.

Name	Type	Description
payload	string	Payload of the quota increase request.
region	string	Region for which the quota increase request is being made.

QuotaTicketDetails

Additional set of information required for quota increase support ticket for certain quota types, e.g.: Virtual machine cores. Get complete details about Quota payload support request along with examples at Support quota request.

Name	Type	Description
quotaChangeRequestSubType	string	Required for certain quota types when there is a sub type, such as Batch, for which you are requesting a quota increase.
quotaChangeRequestVersion	string	Quota change request version.
quotaChangeRequests	QuotaChangeRequest[]	This property is required for providing the region and new quota limits.

ServiceError

The API error details.

Name	Type	Description
code	string	The error code.
details	ServiceErrorDetail[]	The list of error details.
message	string	The error message.
target	string	The target of the error.

ServiceErrorDetail

The error details.

Name	Type	Description
code	string	The error code.
message	string	The error message.
target	string	The target of the error.

ServiceLevelAgreement

Service Level Agreement details for a support ticket.

Name	Type	Description
expirationTime	string	Time in UTC (ISO 8601 format) when the service level agreement expires.
slaMinutes	integer	Service Level Agreement in minutes.
startTime	string	Time in UTC (ISO 8601 format) when the service level agreement starts.

SeverityLevel

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.

Name	Type	Description
critical	string
highestcriticalimpact	string
minimal	string
moderate	string

Status

Status to be updated on the ticket.

Name	Type	Description
closed	string
open	string

SupportEngineer

Support engineer information.

Name	Type	Description
emailAddress	string	Email address of the Azure Support engineer assigned to the support ticket.

SupportTicketDetails

Object that represents SupportTicketDetails resource.

Name	Type	Description
id	string	Id of the resource.
name	string	Name of the resource.
properties.contactDetails	ContactProfile	Contact information of the user requesting to create a support ticket.
properties.createdDate	string	Time in UTC (ISO 8601 format) when the support ticket was created.
properties.description	string	Detailed description of the question or issue.
properties.enrollmentId	string	Enrollment Id associated with the support ticket.
properties.modifiedDate	string	Time in UTC (ISO 8601 format) when the support ticket was last modified.
properties.problemClassificationDisplayName	string	Localized name of problem classification.
properties.problemClassificationId	string	Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.
properties.problemStartTime	string	Time in UTC (ISO 8601 format) when the problem started.
properties.quotaTicketDetails	QuotaTicketDetails	Additional ticket details associated with a quota support ticket request.
properties.require24X7Response	boolean	Indicates if this requires a 24x7 response from Azure.
properties.serviceDisplayName	string	Localized name of the Azure service.
properties.serviceId	string	This is the resource Id of the Azure service resource associated with the support ticket.
properties.serviceLevelAgreement	ServiceLevelAgreement	Service Level Agreement information for this support ticket.
properties.severity	SeverityLevel	A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.
properties.status	string	Status of the support ticket.
properties.supportEngineer	SupportEngineer	Information about the support engineer working on this support ticket.
properties.supportPlanType	string	Support plan type associated with the support ticket.
properties.supportTicketId	string	System generated support ticket Id that is unique.
properties.technicalTicketDetails	TechnicalTicketDetails	Additional ticket details associated with a technical support ticket request.
properties.title	string	Title of the support ticket.
type	string	Type of the resource 'Microsoft.Support/supportTickets'.

TechnicalTicketDetails

Additional information for technical support ticket.

Name	Type	Description
resourceId	string	This is the resource Id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created.

UpdateContactProfile

Contact information associated with the support ticket.

Name	Type	Description
additionalEmailAddresses	string[]	Email addresses listed will be copied on any correspondence about the support ticket.
country	string	Country of the user. This is the ISO 3166-1 alpha-3 code.
firstName	string	First name.
lastName	string	Last name.
phoneNumber	string	Phone number. This is required if preferred contact method is phone.
preferredContactMethod	PreferredContactMethod	Preferred contact method.
preferredSupportLanguage	string	Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.
preferredTimeZone	string	Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.
primaryEmailAddress	string	Primary email address.

UpdateSupportTicket

Updates severity, ticket status, and contact details in the support ticket.

Name	Type	Description
contactDetails	UpdateContactProfile	Contact details to be updated on the support ticket.
severity	SeverityLevel	Severity level.
status	Status	Status to be updated on the ticket.