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Technology is constantly evolving along with your business needs, and for those intrinsic challenges that come with change, Microsoft offers support you can trust to help you find resolutions both quickly and effectively.
Learn more about the latest enhancements we’ve made to your support experience.
Maintain a healthy IT environment with proactive support recommendations
Microsoft is continually working to ensure Unified Support customers are getting both the proactive and reactive support needed to maintain business continuity, remove technical blockers, and accelerate cloud adoption.
More Proactive Serivces included in your Base Support
We have now added an additional 200 titles to Built-In Proactive Services! This expansion gives you more flexibility to select from services beyond the cloud and security so you are able to achieve the business outcomes you need—from accelerating your move to the cloud to proactively maintaining your IT health included in your Base Support.
Microsoft has added AI-powered proactive recommendations for your support cases in Services Hub. These personalized recommendations generate based on specified incident trends and details from your support cases and link you directly to related resources in the Services Catalog. They are a great way for you to gain insight into actions you can take to avoid future issues and maintain a healthy IT environment. Select Contract Details or visit the Services Catalog within Services Hub to view the expanded list and connect with your Technical Account Manager today to schedule the right services for your business.
Take control of your IT health and check out these recommendations at the bottom of your support request details page in Services Hub.
Unified Support helps Department for Education cut costs
Confidently moving to the Cloud with Microsoft Unified Support
With the mission to help every person achieve their potential through access to world-class education, training, apprenticeships and care, the Department for Education (DfE) oversees 20,000 schools in England.
“Last year, our cost savings using Microsoft Unified Support Designated Support Engineers was in the region of £10 million. That’s a huge benefit for the Department for Education, and for the people we serve.”
Designate more users to raise support incidents
Microsoft updated its Unified Support base package earlier this year to provide support to more users in your organization, allowing for a more streamlined and flexible support experience. The number of additional users you are entitled to is based on your support level and should already be reflected in your account.
Take advantage of this added flexibility by having your Workspace Administrator designate more users within Services Hub, or contact your Customer Success Account Manager (CSAM), formerly Technical Account Manager (TAM), to learn more.