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We understand that keeping your IT environment running smoothly is vital to the success of your organization, and we know you play a key role in making that happen. Still, there may be times when you want to reach out to Microsoft for help in getting an issue resolved.
We’ve been listening to your feedback, and Services Hub now has new features to make it easier for you to manage your support requests entered in multiple Microsoft support portals. Microsoft offers deep troubleshooting and support case creation in cloud portal experiences for Azure, and Microsoft 365. When you want to manage a multiple product portfolio of cloud and on-premises support requests for your organization, Services Hub now has you covered.
Services Hub Support Experience
- You can now more easily keep your organization informed about both cloud and on-premises Microsoft support requests with a new feature that enables you to share support requests entered in the Azure and Microsoft 365 support portals with other Services Hub users.
- You can now add attachments to your support request after it has been entered in Services Hub. This new feature is in addition to the add attachment capability currently available during the initial case creation process.
- Services Hub is using Microsoft Translator so you can easily view communications about the progress of your support request in the language of your choice by simply selecting a toggle on the Support Request details page.
We are continuing to enhance Services Hub support experience, and new features are coming soon. These new features will help you better understand the status of your support request, see the actions you need to take, and view reporting to help you in analyzing and learning from past issues. Check back often to Services Hub Support pages to take advantage of these new features as they are rolled out. And you can also find new release information on Services Hub Release Notes page.
Learn more about recent features and content releases.
Offline Assessments
Offline assessments, that you purchase separately, are now available on Services Hub Assessments page. If you have high privacy restrictions and compliance processes where your data must remain at your facilities, offline assessments enable you to assess the health of your environment while maintaining all data at your facility. You may run the assessment on your own schedule.