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Microsoft Engage Center is a digital experience that gives you access to various self-service tools and training resources to help you optimize your Microsoft Enterprise Support and the value of your Microsoft investments. Engage Center helps you manage your Microsoft support through insights-driven case reports, IT health assessments, and advanced learning on Microsoft Technologies.
Engage Center brings support information, resources, and guidance together in one place so you can more easily understand your support experience and find the next step for your needs.
- Gain greater visibility over all your Microsoft support requests through rich support insights.
- Understand your support benefits for your Enterprise Support Agreements through Customer Activity reporting.
- Optimize your IT environment and mitigate risk through On-demand Assessments.
Engage Center - video overview
Explore Engage Center documentation
The Engage Center documentation explains the platform, access requirements, and available experiences for different user roles. Use the following links to get started, explore key areas, and find detailed guidance for your needs.
| Management and settings | Support and activity | Health and readiness | Learning and updates |
|---|---|---|---|
| Get Started | Customer activity | Digital Major Incident Response Plan (MIRP) | Learning |
| User and group management | Support insights | Azure health | Newsletter |
| Manage workspaces | Case creation | On-demand assessments | |
| Manage agreements | Shared files | ||
| External resources |
Get started
- Quick start for administrators
- Quick start for general users
- Quick start for Customer Support Managers (CSMs)
User and group management
In the User Management section of Engage Center, you can add and remove users and select the roles for them.
User Management in Engage Center
In the Group Management section of Engage Center, you can add and remove groups and select the roles for them.
Group Management in Engage Center
Manage workspaces
In the Manage Workspaces experience, administrators can create and manage sub workspaces, associate services, update administrators, and link workspaces to organize access to digital entitlements.
Manage agreements
In the Manage Agreements experience, you can control which support agreements, packages, and services are associated with your workspace. Your selections determine the features and services available to users.
External Resources
External Resources is a centralized dashboard that allows you to choose which tenant-specific data and capabilities appear within your workspace.
External Resources management guide for Engage Center
Customer Activity
The Customer Activity page in Engage Center provides a centralized view of the services included in your Microsoft support agreement and how those services are being used.
Support Insights
The Support Insights page provides a centralized, interactive view of your organization’s support activity across your customers, agreements, tenants and workloads, helping you review trends and move from summary insights to case-level details.
Case creation
The Support AI Assistant provides guided self-help and AI-powered troubleshooting. It helps you create a support request with relevant issue details when you need more assistance.
Shared files
The Shared Files experience provides a centralized location where authorized users can securely access and download support-related files, and remove files when their role permits.
Shared Files permitted by their role
Digital MIRP
Microsoft's Major Incident Response Plan (MIRP) aligns teams with clear steps before, during, and after an incident. MIRP is now digital—no more static PowerPoints. You have one centralized location for solutions, contacts, and guidance. Administrators manage contacts directly, and attestation confirms information accuracy.
Digital Major Incident Response Plan (MIRP)
Azure health
Azure Health brings critical cloud solutions, contacts, and guidance together in the digital Major Incident Response Plan to help teams prepare for, coordinate, and reduce the impact of major service incidents.
Services dashboard Resiliency recommendations
On-Demand Assessments
Assessments are available through the Engage Center Connector to help you assess and optimize the availability, security, and performance of your on-premises, hybrid, and cloud Microsoft technology environments.
Get Started with On-Demand Assessments
Learning
The Microsoft Engage Center Learning experience brings together discovery, participation, and tracking in a single location. This unified approach makes it easier for you to drive adoption, build capability, and continue learning as your Microsoft footprint grows.
Newsletter experience
The Newsletter experience lets you discover and subscribe to communications relevant to your role, language, and interests, while administrators manage which newsletters are available in the workspace.
Manage and subscribe to newsletters
More information
- Microsoft Unified Support
- Microsoft Accessibility:
- Our products and services are built with global accessibility standards such as European standard ETSI EN 301 549 and the Web Content Accessibility Guidelines (WCAG) in mind. Our Accessibility Conformance Reports describe how our products and services conform to those standards.
- Contact Enterprise Disability Answer Desk (eDAD) for assistance.
- Microsoft Privacy and Security:
- Microsoft Engage Center is subject to Microsoft’s Privacy Statement.
- To learn more about how Microsoft meets industry regulations, and implements and supports security, privacy, compliance, and transparency, go to our Trust Center