This article contains frequently asked questions about the Services Hub home page, a feature that provides important information about your IT ecosystem and recommends actions to help you proactively manage your IT environment's health.
General FAQs
What is the Services Hub dashboard?
Your Services Hub dashboard allows you to stay on top of issues so they can be resolved quickly.
What does the Services Hub dashboard display?
In your Services Hub dashboard, you can find summary information about your Microsoft Services and support information with tailored recommendations.
How do I sign out of the Services Hub?
Select your name in the top right corner of Microsoft Services Hub, then select "Sign Out".
Can I customize my dashboard?
At this time, the dashboard isn't customizable.
Why does the dashboard use multiple different fonts?
The variety of layout styles help organize and draw attention to separate pieces of information.
Is there a preferred browser to use for viewing the Services Hub dashboard?
You can view the Services Hub in most commonly-used web browsers.
Can I access the Services Hub dashboard from a mobile device?
Yes, you can view the Services Hub in a mobile web browser app.
How do I set the language in Services Hub?
To set your language, use the Services Hub footer next to the globe icon.
Data FAQs
Where does the dashboard data come from?
The data in your dashboard comes from various sources including your agreement, services, and support information.
Can I drill into data in my dashboard to see details?
You can drill into the dashboard tiles to view additional information where available.
The data in my Services Hub dashboard is incorrect. How do I get help?
If you don't see data that's accurate, open a support request.
Proactive Services FAQs
Where does the Proactive Services chart come from?
The Proactive Services chart displays
a breakdown of all engagements listed
inside your Services Delivery Plan
(SDP). SDPs can span multiple
agreement years.
What does "Other" mean in the Proactive Services chart?
Microsoft Services uses a classic deployment model framework to classify engagements into three categories (Maintain-Optimize-Educate). When a service is delivered as a custom engagement, it's listed outside of that framework as "Other".
Available Services FAQs
Why do I have no Upcoming Services shown in Available Services?
Upcoming Services lists services scheduled by your Customer Success Account Manager (CSAM). If this field is empty, it means you have no scheduled services upcoming at this time.