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Services Hub Releases

Here is where you will find all the recent Services Hub releases by month.

June 2025

Security Subscriptions

Stay ahead of evolving threats and safeguard your organization with Services Hub Security Subscriptions. By registering, you gain access to over 50 valuable resources—including timely notifications, weekly newsletters, and expert-led briefings—that deliver essential security updates and best practices. Subscribers receive detailed email notifications about Microsoft’s monthly security updates, usually sent on Update Tuesday and a week prior, ensuring you’re always prepared for new developments. The weekly security newsletter keeps you informed with concise summaries of the latest Microsoft and industry security news, while exclusive live briefings, hosted in multiple languages by regional Microsoft security professionals, provide deeper insights into important security topics and announcements.

Services Hub Security Subscriptions are ideal for IT professionals responsible for protecting organizational environments, as well as security enthusiasts eager to keep up with the fast-moving security landscape. Don’t miss this opportunity to boost your security knowledge and stay proactively protected—visit the Security Subscriptions page and register today.

Microsoft 365 Copilot Chat Webinar

We’re excited to announce the release of the Microsoft 365 Copilot Chat webinar, designed to help users maximize productivity and enhance collaboration through AI-driven tools. This informative session includes interactive demonstrations and real-world examples, guiding both Microsoft 365 Copilot licensed and unlicensed users on how to effectively integrate Copilot Chat into their daily workflows. The webinar covers key benefits such as accessing contextual information quickly, drafting emails, reviewing documents, and utilizing AI-powered explanations and resources.

Whether you’re a Microsoft 365 licensed user or a professional from any industry seeking to improve communication and collaboration, this webinar will answer common questions and clarify the features of Microsoft 365 Copilot Chat versus Microsoft 365 Copilot. Don’t miss your chance to jumpstart your AI journey—watch the webinar now to discover practical strategies for unlocking the full potential of Microsoft 365 Copilot Chat in your organization.

Additionally

We’ve made enhancements to the Services Hub documentation to better support your experience. Here’s what’s new:

  • Updated Content: Documentation reflects the latest changes and improvements in Services Hub.
  • Expanded Coverage: We’ve introduced new sections that offer in-depth details on key features and functionality.
  • Refreshed Visuals: Screenshots and visuals have been updated to align with the current interface and functionality of Services Hub.

We’re committed to making our documentation as comprehensive and user-friendly as possible. If you have feedback or suggestions, please let us know!

May 2025

Ideas forum migration has been completed

The ideas forum migration is complete. For more information see Microsoft Services Hub Feedback

Launching May 26 - Case Health Status Notes capability

We are excited to announce the re-release of the Case Health Status Notes capability, which was retired in March 2025 following an announcement in January 2025. Your Microsoft representative may add notes to support requests providing updates on the health or status of the request. These notes are visible in the Manage Support Requests view as well as the individual Support Requests Details view.

April 2025

Ideas forum migration

The Ideas forum is migrating to a new location over the next month. During the migration, existing ideas will temporarily be unavailable, but users can continue to add new ideas. A follow-up announcement will be shared once the migration is complete.

Ideas that will be migrated will retain the following data:

  • Created Date​
  • Category​ (Services Hub feature)
  • Idea Title​
  • Idea Body
  • Vote Count​
  • Company Response​
  • Status​

The following data will not migrate:​

  • Creator (identity of the user who created the idea)​
  • Individual votes (a record of who voted for which idea)​
  • Comments (individual comments and comment count)
  • Rating of the feature
  • Formatting for text within the idea body and company response

March 2025

New Export capability launched

In preparation for the planned retirement of support features announced in January, we have substituted one of the main features commonly utilized by customers. The export data functionality that is currently found in the Support page is being retired on April 7, 2025. The new export data feature was launched on March 24, 2025, and can now be found in the Manage Support Requests page. See details at Manage Support requests | Microsoft Learn

February 2025

On-Demand Assessment: Migration of Assessment Application from Azure AD to Microsoft Graph

Affected Technologies

  • Azure Active Directory (Entra ID)
  • SharePoint Online
  • Exchange Online

We are excited to announce an important update regarding the migration of the Assessment application from Microsoft Azure Active Directory (Azure AD) to Microsoft Graph for the prior mentioned technologies. This change is crucial for enhancing the authentication process and ensuring a smoother user experience before the retirement of the Microsoft Azure Active Directory (Azure AD) application.

Call to Action

If you are currently using the affected technologies — Azure Active Directory (Entra ID), SharePoint Online, or Exchange Online — follow the migration process to ensure a seamless transition. Please refer to the detailed steps and instructions here.

January 2025 - Updated Feb 21 2025

The Case Health Status Notes associated with each support request viewable from the Manage Support Requests page and the individual Support Requests details has been removed for EU cases as part of Microsoft commitment to theEU Data Boundary. This capability will be retired for all cases in Mid-March. We will continue to find compliant solutions to help customers track their active Microsoft product support requests. Several options for case status still exist in Services Hub Support pages as well as Open Canvas.

The Reactive Support History section of the Support page, Support Request History is being retired in Mid-March, 2025. Services Hub Open Canvas provides similar capabilities with additional flexibility and more data points. We are also working to reestablish the Export capability for customers in the Manage All Support Requests page before we retire the Reactive Support Request History section. Please feel free to use our feedback mechanisms to let us know what additional capabilities you need that we may not already cover.

December 2024

We're excited to announce several updates and enhancements to our Services Hub documentation designed to provide a better user experience and more comprehensive information.

Key Updates Include:

  1. Comprehensive Documentation Updates:

    • We have reviewed and updated our existing documentation to reflect the latest changes and improvements to Services Hub. This ensures that all information is current and accurate, providing our users with the most relevant and useful insights.

  2. New Sections for Detailed Information:

    • To help users get the most out of Services Hub, we have added several new sections to the documentation. These sections offer in-depth coverage of key features and functionality, making it easier to understand and use the full capabilities of the platform.

  3. Additional Improvements:

    • Minor updates and corrections throughout the documentation to enhance clarity and readability.
    • Integration of user feedback to address common questions and issues.

We are committed to continuously improving our documentation to better serve our users. We hope these updates will make your experience with Services Hub more intuitive and productive.

November 2024

  • Documentation has been updated to reflect the latest changes and improvements to Services Hub.
  • New sections have been added to provide more detailed information on key features and functionality.
  • The organization and layout of the documentation have been improved for better user-friendliness and ease of navigation.
  • Screenshots and other visuals have been updated to accurately reflect the current state of Services Hub.

October 2024

  • Comprehensive Revision: Services Hub documentation has been comprehensively updated as needed.
  • New Sections: Added new sections to provide more detailed information on key features and functionality.
  • Improved Layout: Enhanced organization and layout for better user-friendliness and ease of navigation as needed.
  • Updated Visuals: Screenshots and other visuals have been updated to accurately reflect the current state of Services Hub.

Sept 2024

  • Latest Changes and Improvements:

    • The documentation has been updated to include the most recent changes and enhancements to Services Hub, ensuring information is current and accurate.

  • New Sections:

    • This additional content is designed to help users better understand and use Services Hub.

August 2024

We are excited to announce updates and improvements to Services Hub documentation. These enhancements are designed to provide users with a more comprehensive, user-friendly, and visually accurate resource for understanding and utilizing Services Hub. These are the key updates:

  1. Addition of New Sections:

    • New sections have been incorporated to offer in-depth coverage of key features and functionalities. These sections aim to provide users with detailed guidance and insights, enabling them to leverage the full potential of Services Hub.

  2. Improved Organization and Layout:

    • The documentation has been reorganized and its layout enhanced to improve user-friendliness and ease of navigation. The new structure helps users quickly find the information they need, making the experience more intuitive and efficient.

We believe these updates will greatly enhance your experience with Services Hub documentation. By providing more detailed information, better organization, and accurate visuals, we aim to make it easier for you to access and use the resources available.

July 2024

Our team has been working hard to improve the framework, infrastructure, and some fundamental items. This includes many minor updates in Services Hub documentation.

June 2024

  • Documentation has been updated to reflect the latest changes and improvements to Services Hub.
  • New sections have been added to provide more detailed information on key features and functionality.
  • The organization and layout of the documentation have been improved for better user-friendliness and ease of navigation.
  • Screenshots and other visuals have been updated to accurately reflect the current state of Services Hub.
  • Services Hub documentation has been comprehensively revised, including new sections, improved layout, and updated visuals to enhance user experience and accuracy as needed.

May 2024

Services Hub Documentation Updates:

  • Updated documentation to reflect the latest changes and improvements to Services Hub.
  • Added new sections to the documentation to provide more detailed information on key features and functionality.
  • Improved the organization and layout of the documentation to make it more user-friendly and easier to navigate.
  • Updated screenshots and other visuals to ensure that they accurately reflect the current state of Services Hub.

April 2024

Our team has been working hard to improve the framework, infrastructure, and some fundamental items. This includes many minor updates in Services Hub documentation.