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You need to address support issues fast so you can stay focused on your most important business outcomes. Microsoft is continually working to provide the best experience in Services Hub, the digital arm of Support, while empowering you with the tools you need to get information quickly and efficiently. That’s why we launched Virtual Support Agent in Services Hub for Microsoft Support customers.
The Virtual Support Agent helps you solve technical problems through a self-service chat experience. After entering details about the issue you are experiencing, the bot explains why it’s happening and how to resolve it, giving you the skills to address the problem should it happen again. The agent also saves you time because you no longer need to submit a ticket with Microsoft Support to find a solution, allowing you to get back to your critical business priorities.
You can access the Virtual Support Agent in Services Hub using the same process as you would to open a support request:
Select "Create a new support request" and select a product family from the drop-down menu, for example, Windows Server.
Enter the details about the product and problem type from the options provided, such as Windows activation issues.
The agent will light up if the technology you choose is covered.
After a quick dialog based on your unique needs, the agent provides you with steps to take to resolve your issue.
Enter the information about your issue using the support request form. The Virtual Support Agent will light up automatically if the technology you choose is covered.
The Virtual Support Agent will launch a short dialog to learn more about your issue before providing you with a solution to address the problem.
Currently, the Virtual Support Agent addresses the top Windows commercial support topics guiding you through such product scenarios as Active Directory, Network Connectivity, and Remote Desktop Services. The Virtual Support Agent now also supports SQL Server and Developer/Browser scenarios. We’re continually adding new product scenarios and updated features to ensure we’re addressing your technical issues efficiently. For example, you’ll soon have the option to open a support ticket from within the agent, so you won’t have to exit the experience and re-enter your information in a new support ticket creation workflow.
Microsoft empowers Services Hub users to understand and resolve their support issues efficiently while continually working to give you the best support experience for your needs.
Look out for the Virtual Support Agent in Services Hub the next time you need support for your Microsoft products or services.